Teller Job Description: Top Duties and Qualifications

A Teller, or Bank Teller, is responsible for interacting with customers who want to withdraw or deposit money into their bank accounts. Their duties include following bank policies to ensure ethical business practices, greeting customers and helping them with their needs and speaking with customers about new products and other offerings at their bank location.

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Teller duties and responsibilities

A Teller is the first contact person a customer encounters once they step into the bank. Generally, they handle day-to-day transactions in addition to the following duties and responsibilities:

  • Receive checks, money, debit and credit payments from clients.
  • Solve any issues that pertain to the transactions.
  • Answer all accounts- and banking-related inquiries.
  • Follow company procedures to count and manage all the funds they receive from customers.
  • Build and maintain customer relations by providing high-quality services.
  • Use the provided electronics to document all transactions they conduct during their shift.
  • Reconcile all transactions at the end of their shift.
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What does a Teller do?

Tellers typically work for commercial or community banks, but they can also work for credit unions. They work closely with other Tellers and banking staff to oversee business operations and support customer needs. Their job is to record deposits, withdrawals or other banking activities and monitor available cash inventory to meet cash withdrawal requests. They may also be responsible for selling bonds, cashier or traveler’s checks to customers upon request.

Teller skills and qualifications

A successful Teller should have a mix of relevant soft and hard skills. Common skills and qualifications include:

  • Strong written and spoken communication skills
  • Computer knowledge
  • Basic math skills
  • Good customer relations skills
  • Knowledge of how to balance ledgers and manage the cash drawer
  • Understanding of financial terms, practices and laws
  • Strong attention to detail
  • A good team player who works well under pressure

Teller salary expectations

A Teller makes an average of $14.06 per hour. Pay rate may vary depending on the Teller’s experience level and geographical location.

Teller education and training requirements

Most employers prefer Tellers to have at least a high school diploma, GED or similar. Post-secondary education isn’t a requirement to be hired as a Teller, but a bachelor’s degree in finance, business or a related field can help candidates get hired or promoted to a more advanced position. New Tellers will usually undergo onboarding training, then receive on-the-job training when they start working.

Teller experience requirements

Since this is an entry-level position, a Teller is not required to have significant work experience. However, having prior related experience is a plus. A successful Teller will be proficient in math, have strong communication and will know how to operate a computer. The right candidate should also be diligent and able to work with little or no supervision.

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Frequently asked questions about Tellers

 

What is the difference between a Teller and a Cashier?

Both Tellers and Cashiers manage financial transactions on behalf of their employers, but they differ in their work environments and their other job responsibilities. For example, Tellers work at banks or credit unions. They specialize in maintaining customer accounts, answering account questions and ensuring that they help customers withdraw or deposit funds from the right bank accounts. They may also be responsible for selling customers checks or bonds. 

In contrast, Cashiers typically work in retail stores and other commercial shopping establishments like grocery stores. Their job is to use a POS system to manage customer transactions and determine current product inventory levels. Instead of selling checks or bonds like Tellers, Cashiers may be responsible for selling a variety of different products, including food items, clothing, home decor and other commercial items.

 

What are the daily duties of a Teller?

On a typical day, Tellers start by ensuring they have enough cash, checks, bonds and other materials to meet customer needs. Throughout the day, they greet customers and help them withdraw, deposit or transfer funds between their bank accounts. They direct queues to open Teller stations and assist customers with complex needs by showing them to bank offices within their facility. They may also be responsible for engaging in customer interactions through bank drive-thrus.

 

What qualities make a good Teller?

A good Teller has a personable nature and excellent customer service tactics that enable them to make meaningful connections with bank customers and maintain customer loyalty. They have a good understanding of mathematics and have the ability to complete calculations efficiently. Further, a good Teller values workplace ethics and keeps customer account information and bank details private. A good Teller also works well as part of a team, enabling them to support other Tellers during busy bank hours.

 

Who does a Teller report to?

Tellers usually report directly to a Senior Teller, or Head Teller at a banking institution. These individuals have more experience working in this role and have the authority to lead a group of Bank Tellers to complete daily tasks. Tellers can also report indirectly to the Bank Manager when they need help answering complex customer questions or need to notify them of limited cash inventory.

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