Teller Job Description: Top Duties and Qualifications

A Teller, or Bank Teller, is responsible for interacting with customers who want to withdraw or deposit money into their bank accounts. Their duties include following bank policies to ensure ethical business practices, greeting customers and helping them with their needs and speaking with customers about new products and other offerings at their bank location.

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Teller duties and responsibilities

A Teller is the first contact person a customer encounters once they step into the bank. Generally, they handle day-to-day transactions in addition to the following duties and responsibilities:

  • Receive checks, money, debit and credit payments from clients.
  • Solve any issues that pertain to the transactions.
  • Answer all accounts- and banking-related inquiries.
  • Follow company procedures to count and manage all the funds they receive from customers.
  • Build and maintain customer relations by providing high-quality services.
  • Use the provided electronics to document all transactions they conduct during their shift.
  • Reconcile all transactions at the end of their shift.

Teller Job Description Examples:

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Teller

First IC Bank is seeking a new team member for the Suwanee location! We are a fast growing, local community bank serving the community for past 20 years! We are looking for another caring individual to join our team!

Highly competitive Benefits Package! Employer sponsored Medical, Dental, Vision Insurance, Life Insurance, Short & Long Term Disability and 401K with a 100% employer match up to 6%!

The ideal candidate will be responsible for assisting bank customers/clients with deposits, withdrawals from commercial and personal accounts and teller window services which include processing deposits, check cashing, money orders, etc.

Act as an Brand Ambassador of the bank - smile and greet customers warmly, and provide basic teller services with the highest level of customer service, professionalism, and courtesy.

Ensure accurate and timely processing of basic transactions for banking center customers and balance daily work in accordance with established bank policies and procedures.

Perform transactions in a professional manner to build customer confidence and trust.

Resolve basic service issues or refer to appropriate associate to guarantee customer satisfaction and retention.

Promote consumer services and products, via customer education and cross-sell referrals.

Follow fraud prevention and security procedures. Assist other associates as needed.

Polished/professional dress is a must!

Primary Duties:

  • Cash advance daily balancing

  • Wire transfer

  • Hold checks

  • Cashier’s checks

  • CTR

  • TT&L help

  • Brinks deposit

  • Balance ATM

    Preferred Skills/Experience

  • High school diploma or GED

  • Bilingual in Chinese/Korean and English

  • 0-1 year related experience preferred

  • Superior Customer service skills

  • General Math skills

  • Detail orientated and able to function in a fast-paced and changing environment

  • Excellent communication skills with ability to be concise, clear, and consistent

    Job Type: Full-time

    Salary: $26,000.00 /year

    Experience:

  • Teller: 1 year Customer Service: 1 year Cash Handling: 1 year (Preferred)

    Education:

  • High school or equivalent Chinese Korean English (Preferred)
  • ×

    Teller

    Please apply at:

    [website]

    Job Summary:

  • Under direct supervision, provides customer service such as cashing checks, receiving deposits, making withdrawals, receiving loan payments, making credit card advances and preparing change orders for customers.

    Essential Job Functions:

  • Provide customer services such as cashing checks, receiving deposits, making withdrawals, receiving loan payments, making credit card advances, preparing change orders for commercial customers, cashing municipal bond coupons, etc.

  • Sell products such as money orders, official checks, traveler’s checks and savings bonds, as well as cross sell other products.

  • Balance cash drawer and other receipt daily.

  • Process various night-drop and mail transactions as needed.

  • Wrap and bag coin, verifying currency, mix new currency and turn-in mutilated currency.

  • Perform miscellaneous duties such as filing, answering phones, maintaining supplies, etc.

  • Maintain cash drawer limits within bank prescribed limits.

  • Serves as back-up to New Accounts

    Requirements:

  • High School Diploma or GED required

  • Six months previous cash, sales, customer service and/or experience with new accounts

  • Good math and calculator Ability to read, write, and communicate clearly

  • Strong interpersonal Organizational skills and the ability to prioritize work

  • Basic PC Type: Full-time
  • ×

    Teller

    The Bank Teller position is responsible for conducting and processing various types of customer bank transactions while delivering the “IBC Experience.” This includes providing prompt, efficient and friendly customer service to customers while adhering to bank teller policy and procedure guidelines. This position also requires tellers to maintain a balanced cash drawer and become skilled in the ability to build customer relationship to identify products and services to meet the customer’s banking needs.

    Job Types: Full-time, Part-time

    Education:

  • High school or equivalent (Preferred)

    Additional Compensation:

  • Commission

  • Bonuses

    Work Location:

  • One location

    Benefits:

  • Health insurance

  • Dental insurance

  • Vision insurance

  • Retirement plan

  • Paid time off

  • Tuition reimbursement

    Pay frequency:

  • Every other week

    Work includes:

  • Weekends

    Paid Training:

  • Yes

    Management:

  • Store Manager

    Shifts announced:

  • Weekly

    Typical start time:

  • 8AM

    Typical end time:

  • 6PM

    Schedule:

  • Monday to Friday

  • Weekends [website]
  • What does a Teller do?

    Tellers typically work for commercial or community banks, but they can also work for credit unions. They work closely with other Tellers and banking staff to oversee business operations and support customer needs. Their job is to record deposits, withdrawals or other banking activities and monitor available cash inventory to meet cash withdrawal requests. They may also be responsible for selling bonds, cashier or traveler’s checks to customers upon request.

    Teller skills and qualifications

    A successful Teller should have a mix of relevant soft and hard skills. Common skills and qualifications include:

    • Strong written and spoken communication skills
    • Computer knowledge
    • Basic math skills
    • Good customer relations skills
    • Knowledge of how to balance ledgers and manage the cash drawer
    • Understanding of financial terms, practices and laws
    • Strong attention to detail
    • A good team player who works well under pressure

    Teller salary expectations

    A Teller makes an average of $14.06 per hour. Pay rate may vary depending on the Teller’s experience level and geographical location.

    Teller education and training requirements

    Most employers prefer Tellers to have at least a high school diploma, GED or similar. Post-secondary education isn’t a requirement to be hired as a Teller, but a bachelor’s degree in finance, business or a related field can help candidates get hired or promoted to a more advanced position. New Tellers will usually undergo onboarding training, then receive on-the-job training when they start working.

    Teller experience requirements

    Since this is an entry-level position, a Teller is not required to have significant work experience. However, having prior related experience is a plus. A successful Teller will be proficient in math, have strong communication and will know how to operate a computer. The right candidate should also be diligent and able to work with little or no supervision.

    Job description samples for similar positions

    If you’re looking for candidates for similar roles to a Teller, see our job description template for a related position:

    Frequently asked questions about Tellers

     

    What is the difference between a Teller and a Cashier?

    Both Tellers and Cashiers manage financial transactions on behalf of their employers, but they differ in their work environments and their other job responsibilities. For example, Tellers work at banks or credit unions. They specialize in maintaining customer accounts, answering account questions and ensuring that they help customers withdraw or deposit funds from the right bank accounts. They may also be responsible for selling customers checks or bonds. 

    In contrast, Cashiers typically work in retail stores and other commercial shopping establishments like grocery stores. Their job is to use a POS system to manage customer transactions and determine current product inventory levels. Instead of selling checks or bonds like Tellers, Cashiers may be responsible for selling a variety of different products, including food items, clothing, home decor and other commercial items.

     

    What are the daily duties of a Teller?

    On a typical day, Tellers start by ensuring they have enough cash, checks, bonds and other materials to meet customer needs. Throughout the day, they greet customers and help them withdraw, deposit or transfer funds between their bank accounts. They direct queues to open Teller stations and assist customers with complex needs by showing them to bank offices within their facility. They may also be responsible for engaging in customer interactions through bank drive-thrus.

     

    What qualities make a good Teller?

    A good Teller has a personable nature and excellent customer service tactics that enable them to make meaningful connections with bank customers and maintain customer loyalty. They have a good understanding of mathematics and have the ability to complete calculations efficiently. Further, a good Teller values workplace ethics and keeps customer account information and bank details private. A good Teller also works well as part of a team, enabling them to support other Tellers during busy bank hours.

     

    Who does a Teller report to?

    Tellers usually report directly to a Senior Teller, or Head Teller at a banking institution. These individuals have more experience working in this role and have the authority to lead a group of Bank Tellers to complete daily tasks. Tellers can also report indirectly to the Bank Manager when they need help answering complex customer questions or need to notify them of limited cash inventory.

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