Travel Agent Job Description: Top Duties and Qualifications

A Travel Agent, or Travel Coordinator, provides tourism-related services and holiday packages to individual and corporate travellers. They arrange trips and dates and ensure clients travel conveniently.

 

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Travel Agent duties and responsibilities

Travel Agents are main duties and responsibilities include:

  • Arranging leisure and corporate tours and holidays
  • Promoting tours and travel packages on behalf of resorts, travel groups and cruise lines
  • Updating database with correct personal details and billing information
  • Invoicing customers for due payments
  • Taking cash deposits and payments for holidays
  • Resolving scheduling conflicts and other issues as they come up
  • Selling holiday insurance plans to travellers
  • Coordinating the use of bonus miles and other rewards that the clients want to use
  • Replenishing travel brochures and promotional materials
  • Handling vendor and traveller phone calls

 

Travel Agent Job Description Examples:

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Travel Agent

Our travel agency is searching for a friendly and professional Travel Agent to join our team. As a Travel Agent, you should be passionate about seeing the world and helping others do the same. This role involves planning holidays, suggesting travel destinations, maintaining client files, and managing large-scale events.

In this position, your ultimate goal will be to keep our clients satisfied and loyal for future services. The ideal candidate will be an excellent communicator with in-depth knowledge of domestic and international travel destinations. To succeed in this role, you should also possess outstanding negotiation and sales skills. You will also:

  • Arrange travel for business and vacation customers

  • Determine customers’ needs and preferences, such as schedules and costs

  • Plan and arrange tour packages, excursions, and day trips

  • Find fare and schedule information

  • Calculate total travel costs

  • Book reservations for travel, hotels, rental cars, and special events, such as tours and excursions

  • Tell clients about what their trip will be like, including giving details on required documents, such as passports or visas

  • Give advice about local weather conditions, customs, and attractions

  • Make alternative booking arrangements if changes arise before or during the trip.

    No experience necessary

    Training will be provided

    Iata /IataN & Clia cards available after training.

    Flexible schedules

    Full time & part time availability

    Job Types: Full-time, Part-time, Commission

    Salary: $45,000.00 to $70,000.00 /year

    Experience:

  • Customer Service: 1 year (Preferred)

    Work authorization:

  • United States (Preferred)

    Additional Compensation:

  • Tips

  • Commission

  • Bonuses

    Work Location:

  • Fully Remote

    Benefits:

  • Signing bonus

  • Work from home

  • Flexible schedule

  • Tuition reimbursement

  • Other

    Pay Frequency:

  • Bi weekly or Twice monthly

    This Company Describes Its Culture as:

  • Detail-oriented -- quality and precision-focused

  • Innovative -- innovative and risk-taking

  • Aggressive -- competitive and growth-oriented

  • Outcome-oriented -- results-focused with strong performance culture

  • Stable -- traditional, stable, strong processes

  • People-oriented -- supportive and fairness-focused

  • Team-oriented -- cooperative and Yes
  • ×

    Travel Agent

    Join our team at Teleperformance to work in the fast-paced world of the travel and hospitality industry. We are growing and seeking associates to assist customers with booking memorable reservations on our travel rewards account. Customer service experience, previous travel industry experience and work from home call/contact center experience are preferred, but an outstanding work ethic and strong drive to succeed is a must! Our next training class starts February 24th and March 3rd. We are currently hiring for shifts starting at 5:30pm CST. All schedules will include a weekend day.

    Apply today for a chance to take part in this exciting opportunity!

    Position Details

    Agents answer incoming calls from card members who want to redeem their reward points to book trips. Calls include providing travel options (air, hotel and car), booking travel, assisting with navigation of the travel website, cancelling trips, etc.

    This is a work-from-home position. Computer equipment and software provided. Candidates must provide high speed internet access.

    Responsibilities include

  • Booking leisure domestic and international reservations

  • Provide excellent customer service over the phone to customers

  • Navigate a computerized data entry system or other relevant applications

    Requirements

  • Previous experience working in a work-from-home call center environment, required

  • Previous travel experience booking air, hotel, car, etc, preferred

  • Provide high speed internet access in your home

  • Must be at least 5Mbps upload and 10Mbps download speed, cannot be satellite ISP

  • Must provide proof of internet connection and speed to be considered

  • Must be available to attend one of our classes starting in March, and attend all training sessions, without any absence, for the first 5-8 weeks

  • Training is Monday-Friday from 2:00pm-10:30pm CST

  • Be proficient in computer operation and website navigation

  • Must be able to multi-task between multiple computer programs and websites

  • Able to work independently

  • Have excellent customer communications skills, both oral and written

  • Knowledge of general office PC-based programs, including MS Word, Excel, PowerPoint, and Outlook

  • Ability to work in an constantly changing and fast paced environment

  • Strong judgment and decision-making skills

  • Superior negotiating skills

    Benefits

  • Work from the comfort of your own home

  • Paid training

  • Stable schedules

  • Computer equipment provided

  • Job Stability - Growth Opportunities

  • Morning and afternoon shifts Also, you will need to be able to work one weekend day

  • Comprehensive Benefits (eligible for most after 60 days): Medical, Dental, Vision, 401K, Company-Paid Life Insurance, Short Term and Long Term Disability Insurance, Prescription Drug Savings plan, and more!

    Get your applications in today! If you are passionate about helping others and seeking a long-term career opportunity, apply now for a chance to become part of the Teleperformance team! We're excited to meet you!

    Job Type: $12.00 /hour

  • ×

    Travel Agent

    Online Travel Agent - Flexible Schedule - Full Time or Part Time

    Sell Cruises, Disney, Major Attraction Tickets, Theme Parks, Sporting Events, Super Bowl, Car Rentals, Trains, Airline Tickets, Yachts, Resort Stays, Concerts, Hotels, All Inclusive Packages, Nightclubs and More!

    Requirements:

    Computer or Smartphone

    No Experience Required

    Full Training & Support Provided On-Line

    Fully Remote

    Must be comfortable working with minimal supervision

    Proficient or at least enthusiastic about using Social Media

    Positive Attitude

    Must Enjoy Helping People

    Free & Discounted Travel Perks!

    Iatan

  • & Clia
  • Travel Agent Cards

    Start Booking Travel & Get Paid Immediately

    Set your own hours.

    Personalized Websites Included

    No Quotas

    Complete Training & Earn Free Park Hopper Passes and a Free Cruise for 2

    You Choose from Many Cruises Available- Up to 30 day Cruises!

    Amazing Travel Agent Perks:

    - Gain Exclusive Travel Agent Only Access to over 1,000 popular vendors:

    Cruises: Disney, Carnival, Princess, Norwegian, Viking

    Expedia Taap, Sandals All-Inclusive, Vax, Universal Studios, Globus, Agent Universe

    Sea World, MGM, Caesars, Resort Weeks and [website]

    - Travel The World in Luxury at Insider Wholesale Rates

    - Benefit from tax deductions and discounts

    - Use the company's proven systems and models.

    NO Experience Required: We will train the right candidate who has NO experience to be a Certified Travel Agent Specialist!

    Can you set aside an hour a day of your time for tutoring, coaching, and mentoring to be trained?

    Call or email & get certified today!

    Job Type: Commission

    Commission Only:

  • Yes

    Additional Compensation:

  • Commission

  • Bonuses

  • Store Discounts

  • Other forms

    Work Location:

  • Fully Remote

    Benefits:

  • Flexible schedule

  • Professional development assistance

  • Other

    Travel Agent Certification Required:

  • No

    This Job Is Ideal for Someone Who Is:

  • Dependable -- more reliable than spontaneous

  • People-oriented -- enjoys interacting with people and working on group projects

  • Adaptable/flexible -- enjoys doing work that requires frequent shifts in Detail-oriented -- would rather focus on the details of work than the bigger picture

  • Achievement-oriented -- enjoys taking on challenges, even if they might fail

  • Autonomous/Independent -- enjoys working with little Innovative -- prefers working in unconventional ways or on tasks that require Other
  • What does a Travel Agent do?

    A Travel Agent handles and coordinates domestic and international travel. They often advise clients on spending based on their needs or preferences. They also make car reservations and provide information on customs, local weather and all the necessary required travel documents. If changes arise before or during a trip, they also make alternative bookings.

    Sometimes, Travel Agents visit popular destinations or resorts to have firsthand experience that they can share with clients. They evaluate them for comfort levels, cleanliness and amenities. However, they’ll spend most of their time talking with clients and promoting various tours.

     

    Travel Agent skills and qualifications

    Travel Agent positions usually only need entry-level requirements. Applicants need to be at least 18 years old and eligible to work in the UK. A successful Travel Agent candidate will have various prerequisite skills and qualifications that typically include:

    • Computer literacy in Excel and Word
    • Management of global distribution software (GDS), which includes Galileo and Amadeus
    • Administrative competencies such as those of a Receptionist 
    • Content marketing through the role of a Travel Blogger
    • Familiarity with Sabre and GDS, a plus
    • Knowledge of the travel industry and local suppliers
    • Experience with customer support systems like Zendesk or Freshdesk

     

    Travel Agent experience requirements

    Most travel agencies require applicants to have some experience in either corporate travel or travel-related business. Experience in the hospitality industry is acceptable for entry-level positions. Personal travel experience is a plus. The ideal applicant should be eager on selling both local and international itineraries and has the ability to work remotely with their clients. Travel planning experience is strongly preferred by most employers. Understanding of regional and international travel requirements and visas are a big plus .

     

    Travel Agent education and training requirements

    Travel Agents should have at least the minimum education requirements General Certificates of Secondary Education (GCSEs) at grades 9 to 4 or its equivalent. A level 3 course or Level 1/2 Certificate/Diploma in Travel and Tourism are other significant qualifications. Corporate roles that involve planning and coordination for high-level executives may require at least a bachelor’s degree. A strong candidate is someone with a strong background in hospitality, leisure or tourism.

     

    Travel Agent salary expectations

    According to Indeed Salaries, a Travel Agent earns an average salary of £20,472 per year. In-house Travel Agents typically get both a base salary and commissions. The amount can vary from agency to agency depending on the location and the applicant’s experience.

     

    Job description samples for similar positions

    If this Travel Agent job description sample doesn’t exactly suit your hiring needs, here are other relevant job description samples you can use:

     

    Travel Agent job description FAQs

     

    What makes a great Travel Agent?

    Travel Agents are sales driven professionals, helping clients to organise memorable trips that encourage them to use the agency services again. They must understand their clients on a personal level while remaining professional and friendly. Since they reserve dates, locations and times, they need to be meticulous in capturing the clients’ details correctly. A great Travel Agent also needs to stay informed about advisory, travel and leisure deals and supplier or vendor training so they can be a good resource to customers.

     

    What are the different types of Travel Agents?

    There are Leisure and Corporate Travel Agents. Leisure Agents sell holiday and adventure tours to the public. Corporate Agents make travel arrangements for groups and companies while arranging conferences and seminars. Some agencies also hire remote travel agents to assist with bookings and travel-related inquiries. Roles vary depending on the size of the business, location and target market.

     

    Who does a Travel Agent report to?

    The Travel Agent reports to a Travel Manager in a big agency. In a small firms, they report to the owner. 

     

    What should you look for in a Travel Agent CV?

    Look for a Travel Agent CV details an applicant’s experience and skills. The CV should show proven sales experience and a consistent workflow. Commercial awareness and exceptional customer service skills are other notable attributes to consider. The applicant should be tactful and a good communicator, since the job entails meeting different people types of people.

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