Virtual Assistant Job Description: Top Duties and Qualifications

A Virtual Assistant, or Virtual Administrative Assistant, is responsible for providing remote assistance to business management professionals. Their duties include conducting research and organizing data, interacting with customers or clients on their employer’s behalf and performing additional clerical duties like updating calendars or sorting documents.

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Virtual Assistant Duties and Responsibilities

Outline the duties and responsibilities you plan to give your Virtual Assistant. Be as specific as possible when listing all of the important daily tasks you expect the selected candidate to perform. Mention how the job functions in the organization, and include if there are any special responsibilities attached with the position.

Examples of Virtual Assistant duties and responsibilities include:

  • Answer emails and phone calls from customers.
  • Make travel arrangements.
  • Schedule appointments.
  • Make cold calls to generate leads from a provided spreadsheet.
  • Create content to post on the company’s social media channels.
  • Conduct online research to find address and contact details for a given list of companies.
  • Prepare presentations according to instructions given.
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Virtual Assistant Job Description Examples

What Does a Virtual Assistant Do?

Virtual Assistants typically work for corporations from a remote area, enabling them to complete their job duties at home. They work closely with company employees using email, phone or video chat technologies to enter data into spreadsheets or update office calendars. Their job is to answer customer phone calls and oversee transfers, create memos or newsletters and assist with planning travel details. They may also be responsible for helping their employers maintain social networking platforms or customer support channels.

Virtual Assistant Skills and Qualifications

This section should outline the educational qualifications and skills required for the Virtual Assistant position in your organization. List the technical and non-technical skills your organization requires along with degrees, certifications and training you want the successful Virtual Assistant candidate to have. Include if you are looking for certain personalities, qualities or traits.

Examples of Virtual Assistant skills and qualifications include:

  • High school diploma or GED
  • Bachelor’s degree preferred in some roles
  • Over three years of experience in a Virtual Assistant role
  • Familiarity with latest workplace technologies, including VoIP, online calendars and desktop sharing
  • Working knowledge of spreadsheet and word-processing program
  • Excellent multitasking, time management and organizational skills
  • Ability to work with minimum supervision
  • Must have a PC and reliable Internet connection

Virtual Assistant Salary Expectations

On average, a Virtual Assistant receives a salary of $15.84 per hour. Indeed has computed this estimate after considering the salary data submitted by several hundred Virtual Assistant employees and job advertisements published on Indeed during the last three years. Typically, a Virtual Assistant works for an average tenure of less than a year. Salaries may depend on the candidate’s level of education and experience, as well as your organization’s industry and geographical location.

Virtual Assistant Education and Training Requirements

A Virtual Assistant should have a high school diploma for effective understanding and execution of instructions, but some organizations prefer bachelor’s degrees for more refined skills. You may require the candidate to have additional training and certifications depending on the nature of duties you plan to assign to them. For example, a basic course in computers and typing can be helpful for a data entry task. Similarly, certification in social media management can be of great help in ensuring that the candidate possesses the necessary knowledge and skills required for the job. Some community colleges and online educators also offer certifications in Virtual Assistant skills.

Virtual Assistant Experience Requirements

An experience of two to three years would be sufficient for a Virtual Assistant position if you are hiring for data entry and other basic tasks. However, more experience in certain industries may be necessary for more specialized functions like cold calling, email marketing and lead generation. In either case, look for candidates with experience in the area they will be working on in your organization. A Virtual Assistant should also have a reasonable experience in using common internet technologies like VoIP and desktop sharing applications as well.

Job Description Samples for Similar Positions

If Virtual Assistant is not quite the position you are planning to recruit for, here are some other job description samples for closely related positions:

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Frequently asked questions about Virtual Assistant

 

What is the difference between a Virtual Assistant and a Receptionist?

The difference between a Virtual Assistant and a Receptionist is their work environments and respective job duties. For example, Virtual Assistants typically report to one business professional from a remote location. Because of this, they typically focus on providing assistance in several areas, including scheduling, answering calls or conducting research on their behalf. Virtual Assistants can also have a professional background that aligns with their superior’s needs like marketing, customer service, IT or human resources.

In contrast, Receptionists complete their job duties in an office setting. Their job is to provide administrative and clerical assistance to an entire office or department. They greet office visitors, answer phone calls, draft emails and organize office supplies. Because they work in an office setting, they also have the ability to make copies, scan documents or fax documents accordingly.

 

What are the daily duties of a Virtual Assistant?

On a typical day, a Virtual Assistant starts by checking their email and voicemail to respond to time-sensitive messages from their superior or business customers. They have a phone or video chat meeting with their manager where they receive new assignments and relay messages or other important details. Throughout the day, Virtual Assistants answer phone calls on behalf of their employer and answer emails. When Virtual Assistants have downtime, they complete data entry tasks, complete market research and draft presentations or informational memos.

 

What qualities make a good Virtual Assistant?

A good Virtual Assistant is someone who works well with technology and software programs. This enables them to effectively conduct their job duties from remote locations. They have excellent written and verbal communication, allowing them to draft professional documents and speak with business customers in a professional manner. Further, a good Virtual Assistant has a keen attention to detail that helps them catch mistakes in emails, spreadsheets or travel details. A good Virtual Assistant is also self-disciplined, which motivates them to complete their job duties with little supervision.

 

Who does a Virtual Assistant report to?

A Virtual Assistant can report to different roles, including General Managers, Department Managers, Administrators, Directors or Executives. They can also work for public figures, Lawyers or Entrepreneurs. These individuals provide Virtual Assistants with work assignments and act as a point of communication for their questions. Virtual Assistants also need to report to these professionals to confirm appointments, travel dates and other important commitments.

Job Description Examples

Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Or if you’re ready to hire, post your job on Indeed.

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