How to Conduct a Successful Virtual Interview on Indeed

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Video job interviews can help you interview candidates whenever and wherever you both have time to connect. During COVID-19, many employers have started conducting video interviews and have discovered that they’re a great replacement for phone screens, can be a helpful way to speed up other steps in the interview process and can show candidates that you’re committed to their safety.
 

You can now conduct live virtual interviews easily right on Indeed — without the need for a separate video conferencing tool. There’s no software or apps to download, and it’s free to use for any job you post on Indeed.¹ Let’s dive in and explore how to be successful conducting virtual interviews on Indeed, including how to make the experience smooth for both you and your candidates.
 

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Benefits of conducting virtual interviews on Indeed

 
According to an Indeed survey, 35% of job seekers say they prefer virtual interviews via phone and/or video over in-person interviews.² There are several other benefits to conducting virtual interviews on Indeed, including:
 

  • Quality candidates: Employers positively rate 75% of interviewed candidates on Indeed Interview.³
  • Ease: Conducting virtual interviews on Indeed is as easy as opening your meeting link and connecting with your candidates. There’s no need to download extra apps or software. In fact, no additional technical set-up is required to connect with your applicants.
  • Flexibility: Since you and your candidates don’t have to be in person for an interview, you’ll have more scheduling flexibility — which can help reduce cancellations and no-shows. The increased flexibility for your candidates can also help you save on travel costs and reach candidates in more locations.
  • Speed: Get to know many candidates quickly without the work of coordinating place and time. Some employers even find that doing virtual interviews allows them to skip the phone interview, and other steps in their process. Plus, unlike a phone interview, you can read body language and facial cues during video interviews.

What is Indeed Interview?

 
Indeed Interview powers the virtual interview experience from the moment you open your interview link. Any video interview or phone call you make on Indeed is powered by this technology, which is designed and built for live video interviewing. It provides an easy-to-use experience for both you and your candidates and is free to use for any job you post on Indeed
 

You’ll have everything you need for your virtual interviews handy, including the candidate’s resume (if they’ve agreed to share it) and the job description.
 

How to conduct video interviews with Indeed

 
When you post a job on Indeed, you can schedule video interviews with candidates you’re interested in from the Interviews tab on the Candidate details page of your Employer Dashboard. (The option to conduct a virtual interview is the default Interview type. You can also interview over the phone or in-person.)
 

Simply suggest days and times for the virtual interview, add a message and click Send Invitation. When the candidate accepts your invitation, you’ll both get an email with a unique link to the video interview.
 

On the day of the scheduled video interview, click the link in your confirmation email or from the Interviews tab on the Candidate details page of your employer dashboard to open the Indeed Interview lobby and start the virtual interview.
 

In Indeed Interview, you’ll have everything you need to interview candidates without any complicated settings. From the interview room, you can view the candidate’s resume (with the candidate’s permission), mute and unmute your audio, stop and start your video, and end the interview.
 

After the interview, update the candidate’s status about whether you’re still interested (yes, no, maybe) and make sure to add notes from the interview to refer back to.
 

Related: How to Conduct a Job Interview
 

Tips for preparing for video interviews

 
Treat video interviews like onsite interviews, but spend time preparing your technology, physical space and interview questions. Here’s a quick checklist to help you prepare for your next video interview:
 

1. Review the candidate’s resume. With Indeed Interview, you can access applicant resumes both before and during the interview (if the job seeker has agreed to share it). Read the candidate’s resume beforehand to help you come up with a list of interview questions. Make note of anything you want the candidate to expand on or clarify, such as gaps in employment or job hopping.
 

2. Test your tech. Check that your internet connection, webcam and microphone are working properly. We’ll email you a link to test your technology prior to the interview. (Don’t worry if your connection hits a snag during the interview — you can always switch to phone as a fallback.)
 

3. Remove distractions. Consider closing any non-critical windows, tabs and programs on your computer and phone, especially ones that might unexpectedly make noises or launch pop-ups.
 

4. Adjust your lighting. Experiment with lighting by adding a lamp, turning on more lights or opening the curtains, making sure the light source is in front of you so the candidate can clearly see your entire face.
 

5. Prepare a list of video interview questions. Consider asking a mix of behavioral, situational and cultural interview questions. Starting with some fun interview questions can also help break the ice and put candidates at ease, especially since video interviews can feel a bit awkward at first.
 

We’ve also compiled 1000s of interview questions for over 500 job titles to help you get to know a potential employee.
 

Video interview FAQs

 

Is virtual interviewing on Indeed free?

 
Indeed Interview is free to use for any job you post.¹ There’s no difference in virtual interview functionality between free and Sponsored Jobs.
 

Are video interviews on Indeed live or pre-recorded?

 
Video interviews on Indeed are live, which means both the interviewer and the candidate have to be present for the interview to happen. Once you’re connected, you’ll be able to see and speak with the candidate in real time.
 

How do job seekers receive a link to the interview?

 
Job seekers will receive a confirmation email when they accept your interview invite. To help prevent no-shows, we’ll also send them a reminder email/text message the day before the interview.
 

Can I conduct the interview on my phone?

 
Yes. With Indeed Interview, you can conduct interviews on your phone, tablet or desktop.
 

How many interviewers can join a video interview?

 
As of right now, one interviewer can join a video interview on Indeed. The interview link only works for the user who set up the interview and cannot be shared.
 

Will the video link be updated if an interview is rescheduled/re-confirmed?

 
Yes. Whenever a job seeker requests to reschedule an interview, we’ll cancel the original interview and ask you to send a new interview request. Once accepted, we’ll send new video interview links to both you and the candidate.
 

What happens if someone has technical trouble during a video interview?

 
If the candidate has trouble joining the video conference or experiences technical issues at any point during the interview, you’ll get a notification in the video conference window prompting you to call the candidate on the phone.
 

What should I do if I don’t get an email with the video link?

 
Go to the Candidate details page of your Employer Dashboard and click on the Interviews tab. This is where you can see all of your upcoming interviews. Check that the status is Confirmed. If not, there won’t be a link yet, and you should follow up with the candidate. If so, you’ll see a link next to the interview time.
 

How long do video interviews typically last?

 
There’s no time limit for virtual interviews on Indeed Interview. It’s up to you to decide how many questions to ask and how much time you need to interview a candidate. The length of your video interviews will likely depend on the position, your industry, who’s conducting the interview (e.g., recruiter or hiring manager) and any questions the candidate may have.
 

Over half of employers (52%) report spending 30 minutes or less talking to a candidate when conducting a full interview.⁴
 

How do you introduce yourself in a video interview?

 
Keep it short and simple. Start video interviews by stating your name, what your role at the company is and why you’re happy to be connecting with the candidate. It can also be helpful to give upfront context on what the interview process will look like and what you’re hoping to learn from the candidate. Consider easing into the interview and building rapport before jumping into questions.
 

Related: Top Tips to Becoming a Good Interviewer
 

Back to Hiring with Indeed


¹Terms, conditions, quality standards and usage limits apply
²Indeed survey, n=2,091
³Indeed data (US)
⁴Indeed survey, n=250

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