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Account Maintenance Representative

Innovative Health Diagnostics dba of MD Tox Laboratory
Innovative Health Diagnostics dba of MD Tox Laboratory in Irvine, CA 92614


Innovative Health Diagnostics dba of MD Tox Laboratory in Irvine, CA 92614

Pulled from the full job description

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Full job description


Innovative Health Diagnostics (IHDLab) is seeking a dedicated Account Maintenance Representative to join our customer service team in Irvine, CA. This role is crucial in maintaining our commitment to providing top-tier support and services to our clients. The successful candidate will be responsible for maintaining accurate records, updating customer interactions in HubSpot, and troubleshooting account-related issues to ensure a seamless client experience.

Key Responsibilities:

- Account Maintenance: Maintain up-to-date records of customer accounts to ensure accuracy in reporting and service delivery.

- Customer Interaction: Handle customer inquiries and provide timely and effective resolutions to issues. Ensure a high level of customer satisfaction through excellent service.

-HubSpot Management: Regularly update customer interactions and account changes in HubSpot. Utilize the CRM to generate reports and insights that aid in customer service improvement.

- Troubleshooting: Identify and resolve account-related issues. Work closely with the technical team to troubleshoot more complex problems as needed.

- Communication: Liaise between customers and relevant departments to facilitate the resolution of service issues. Communicate any updates or changes in service protocols to customers.

- Documentation: Prepare reports and documentation related to account status and provide updates to management as required.

- Continuous Improvement: Contribute to the continuous improvement of the customer service process by providing feedback on current practices and suggesting improvements.


- Bachelor’s degree in Business Administration, Communication, or a related field.

- Proven experience in customer service, preferably in a clinical or medical setting.

- Strong proficiency with CRM software, specifically HubSpot.

- Excellent communication and interpersonal skills.

- Ability to work effectively in a team-oriented environment.

- Strong problem-solving skills and attention to detail.

- Knowledge of the clinical laboratory services industry is a plus.


- Competitive salary package.

- Comprehensive health, dental, and vision insurance.

- Retirement plan options.

- Generous paid time off.

- Opportunities for professional growth and development.

Application Process:

Interested candidates should submit a resume and a cover letter outlining their qualifications and why they are a good fit for the role.

IHDLab is dedicated to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, or genetics.

Job Type: Full-time


  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Weekly day range:

  • Monday to Friday

Work setting:

  • In-person


  • Customer service: 1 year (Required)

Work Location: In person