Account Manager

Job Overview
We are seeking a dynamic, resourceful, and detail-oriented Account Manager to join our growing team. This position is a core member of the team, helping to build long-term trusted relationships with a portfolio of assigned clients.

The ideal candidate will work collaboratively to manage the needs of existing clients while also developing and identifying opportunities for growth across the accounts.

Key Responsibilities

• Builds and maintains strong, long-lasting customer relationships, with a goal of retaining clients and reducing churn through assisting in program refreshes
• Develop trusted advisor relationships with key accounts, helping to drive growth by hitting prescribed KPIs and maintaining collective margins
• Analyzes sales data and trends to provide strategic recommendations in collaboration with both the sales and marketing teams
• Utilizes CRM software, including CommonSku and HubSpot to enter orders, create quotes, track customer interactions, etc.
• Collaborates with internal and external partners with clear, prompt, and professional communication
• Responds to customer requests for product and service information
• Provides consultative sales support and remote training or demonstrations to business partners and end users
• Processes orders, returns and other administrative aspects of the accounts’ needs.
• Maintains calendars of sales programs, monitoring aging reports and keeping sales managers apprised of account status
• Works closely with customer support groups to enhance sales and customer satisfaction for assigned accounts
• Follow up with clients during and after delivery of services to ensure that their needs have been met
• Keeps clients up-to-date on the progress of the service they are receiving and changes that affect them
• Leverages a strategic mindset to look for ways to add value beyond clients' immediate requests

Qualifications

• Proven experience in sales, account management, or related field preferably in the promotional product industry
• Strong customer service, communication, sales, and organizational skills
• Experience with CommonSku, HubSpot, and Google Workspace
• Ability to effectively present information and respond to questions from managers and clients in a professional manner

Job Type: Full-time

Pay: $45,000.00 - $110,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Schedule:

• Monday to Friday

Supplemental Pay:

• Bonus opportunities
• Commission pay
• Performance bonus
• Yearly bonus

Application Question(s):

• What industries do you have experience in?

Education:

• Bachelor's (Preferred)

Experience:

• HubSpot: 1 year (Preferred)
• CommonSku: 1 year (Preferred)
• Order Management System: 1 year (Preferred)
• Vendor Relations: 1 year (Preferred)
• Customer Relations: 1 year (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: Remote