Account Manager - Commercial Lines

Creates signature service interactions with clients by responding in a timely manner to inquiries and listening for additional opportunities to address their coverage needs.

• Proactively owns and manages assigned book of business.

• Supports Producers in addressing client questions and/or concerns.

• Utilizes strong knowledge of commercial lines coverage to review and proactively process renewals and upgrade coverage levels.

• Ability to interpret complex contract verbiage into relatable data points.

• Effectively processes all endorsement requests, cancellations, billing inquires, and day to day service-related issues in a timely manner, adhering to best practices standards and communicating such process to the client, as necessary.

• Solicit and/or cross sell additional coverage required to effectively round out the

account.

• Provide policy and exposure analysis and/or assessment to determine appropriate

coverage options to ensure client is adequately insured.

• Address complex coverage issues in a creative solution motivated manner

• Maintain organizational efficiency through continual business process

improvement.

• Ensure client data integrity through accurate data entry, file maintenance and

professional business communication.

• Assists Property & Casualty team proactively and assists with a variety of

administrative duties.

• Initiates action to help the team achieve organizational goals in production and

client satisfaction. • Be a self-starter and willing to take “ownership” of day-to-day
service issues related to assigned book of business.

• Maintains professional development and certification through active learning opportunities.

• Expand professional development to keep abreast of changes in the insurance

industry as a whole.

• Network with other insurance professionals to maintain competitive market

intelligence.

• Research changes on insurance company underwriting guidelines, products and

policy conditions that may affect the member’s business operations.

• Stays abreast of changes within the industry relating to services and procedures.

• Participates and attends community relations activities per business needs.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Experience level:

• 4 years

Schedule:

• Monday to Friday

Supplemental pay types:

• Commission pay

Travel requirement:

• No travel

Education:

• Bachelor's (Preferred)

Experience:

• Account Management: 4 years (Required)

License/Certification:

• Property & Casualty License (Required)

Ability to Relocate:

• Miami, FL 33172: Relocate before starting work (Required)

Work Location: Hybrid remote in Miami, FL 33172