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Appointment Specialist

Acculevel
3.3 out of 5
8233 West State Rd 26, Rossville, IN 46065
$11 - $13 an hour - Part-time

Location

8233 West State Rd 26, Rossville, IN 46065

Benefits
Pulled from the full job description

  • Opportunities for advancement
  • Paid training

Full job description

Appointment Specialist
Acculevel,Inc.
Rossville, IN 46065

Job Summary
We are looking for a part-time Call Center Representative! You'll manage inbound and outbound calls and record appointments in the customer database. Acculevel is the premier foundation repair and waterproofing business in the Midwest that has been family-owned and operated since 1996. Acculevel is based in Rossville, IN and services Indiana and parts of Illinois, Michigan, Ohio and Kentucky. Come join our team and be part of the Acculevel family!

Primary Responsibilities and Duties

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Set Sales Appointments
  • Perform customer follow ups with a variety of information
  • Follow communication “scripts” when handling different topics
  • Identify customer needs and clarify information
  • Build sustainable relationships and engage customers by going the extra mile
  • Keep records of all conversations in our call center database
  • Meet daily personal and team qualitative and quantitative targets

Knowledge, Skills and Abilities

  • Previous experience in a customer support role
  • Track record of over-achieving quotas
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • People person and team player

Benefits Include

  • Competitive wages + bonus opportunities
  • Employee training development and advancement opportunities
  • Work Remotely, after initial in-office training

Hours For This Position

  • Monday-Friday, 5 PM - 9 PM
  • Saturdays, 8 AM - 4 PM

Job Type: Part-time

Pay: $11.00 - $13.00 per hour

Expected hours: 25 – 30 per week

Benefits:

  • Paid training

Experience level:

  • 1 year

Shift:

  • Evening shift

Supplemental pay types:

  • Bonus opportunities

Weekly day range:

  • Every weekend
  • Monday to Friday

Work setting:

  • Call center
  • In-person

Experience:

  • Customer service: 1 year (Preferred)

Work Location: In person