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Assistant Deputy Director 988 Chat/Text Programs

Grassroots Crisis Intervention
24 reviews
6700 Freetown Road, Columbia, MD 21044
Hybrid remote
$87,000 - $92,000 a year - Full-time
Pay in top 20% for this fieldCompared to similar jobs on Indeed


6700 Freetown Road, Columbia, MD 21044

Pulled from the full job description

  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Professional development assistance
  • Retirement plan
  • Vision insurance

Full job description

Position Summary: Responsible for the overall and day to day management of the Assistant Deputy Director 988 Chat/Text Programs to include quality of services, staff hiring and termination, staff training and supervision, development of policies and procedures related to clinical and crisis services, operational protocols for clinical and crisis services, agency-wide clinical consultation and community engagement. This is an on-site position.

Grassroots offers many incentives - including paying 100% of training and professional development expenses for its Full-time employees! See details below.

The schedule is Monday - Friday 9:00am - 5:00pm. the employee must report on-site.

Primary Responsibilities:

  • Assistant Deputy Director to include development/adherence to policies and procedures, quality control of clinical services, outcomes management, maintaining a positive environment in which to work, and program development and implementation.
  • Works across the agency to build operational understanding for all programs run and managed by Grassroots. Works with other management staff to create and maintain a collaborative structure to ensure clinical consultation is available to all direct services staff agency wide.
  • Collaborates with the Deputy Director of Clinical and Crisis Services, 988 Chat/Text Programs and others on the Leadership team to ensure Grassroots staff are equipped with knowledge and skills to carry out their role in a way that ensures family/client driven, culturally competent, strengths based, and outcome focused practice. Provides support in team meetings with case managers and other staff as requested.
  • Personnel management to include: hiring, training, supervision, performance evaluations, and adherence to all personnel policies and procedures regarding disciplinary action, leave, attendance and all matters relating to personnel management.
  • Provides on-call coverage and support all 988 Chat/Text Programs.
  • Administrative duties: Prepares monthly and quarterly reports in the absence of Deputy Director of Clinical and Crisis Services, 988 Chat/Text Programs, participates in the Leadership Team for the agency, ensures accurate and clear documentation of clinical services, participates in grant writing and reporting as needed, adheres to all agency required documentation for leave time, absences, travel, etc., keeps the Deputy Director of Clinical and Crisis Services, 988 Chat/Text Programs informed of program needs, emergency situations, and unusual incidents.
  • Accreditation duties: Prepares documentation for accreditation for all agencies, aware of all standards and compliance with quality assurance, keeps agency in compliance with all accreditation agency requirements.
  • Community Outreach: Includes participation on community meetings or task forces as requested by the Deputy Director of Clinical and Crisis Services, 988 Chat/Text Programs, collaborates effectively with funders and community partners, makes presentations to community groups, provides training to partners and community groups, participates in local and statewide crisis and behavioral health networks.

Secondary Responsibilities:

  • Serves as back-up for the Deputy Director of Clinical and Crisis Services, 988 Chat/Text Programs or other Program Managers as requested/needed.
  • Collaborates with other Program Managers on planning and implementation of agency-wide training.
  • Participates in management meetings.
  • Other duties as assigned.

Agency-wide Responsibilities:

  • Participates in supervision, in-service training, and staff meetings.
  • Maintains good working relationships with co-workers and positively contributes to group morale.
  • Completes all administrative duties including time sheets, leave requests, etc.
  • Participates in special meetings, committees, or special projects as needed.
  • Uses appropriate channels of communication to resolve conflicts with other staff.
  • Interacts with staff, clients, and visitors in a professional and courteous manner.

Education and Experience:

  • Master’s degree in Social Work or other mental health related degree. Clinical Licensure required LCSW-C or LCPC
  • Two years of relevant experience in mental health services, preferably in crisis intervention services, suicide prevention and intervention
  • 1 year of supervisory/management experience in a fast-paced mental health setting required.
  • Possession of a valid Maryland driver’s license required.
  • Knowledge of homelessness issues a plus.
  • Knowledge of Systems of Care a plus.

Skills and Abilities:

  • Excellent oral and written communication skills.
  • Presentation/training skills including small and large group presentations and trainings.
  • Ability to function successfully in an environment requiring immediate response to urgent situations.
  • Spontaneous supervision of staff in real-time.
  • Knowledge of and familiarity with local and statewide community resources
  • Analytical and problem-solving skills.
  • Computer skills with various software and the internet.

Work Conditions:

  • Hours are flexible to meet program needs.
  • Use of personal vehicle for work related activities (reimbursable mileage).
  • Must be able to lift 25lbs.

Grassroots Rewards & Incentives:

Grassroots offers to pay 100% of the expenses for its Full-time employees wishing to take advantage in the following areas:

  • Licensure and/or Renewal (ex. Clinical, Nursing, Medical, etc.)
  • CEUs
  • Professional Trainings and/or Conferences
  • Field Certifications
  • Instant wage increases for certifications achieved while employed.
  • $250 Hiring Bonus for full completion of Onboarding and HR trainings.
  • $500 Retention Bonus
  • Small Loan Option at 0% Interest for 1 year.

**All incentives and/rewards are subject to the employee meeting the required policies and procedures, including, but not limited to, agency’s 3-month probationary period, performance metrics, and/or signed agreements prior to registration and authorization by Grassroots leadership**

Job Type: Full-time

Pay: $87,000.00 - $92,000.00 per year


  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Professional development assistance
  • Retirement plan
  • Vision insurance


  • 8 hour shift
  • Day shift
  • Evening shift
  • Holidays
  • Monday to Friday
  • No weekends
  • On call
  • Overtime
  • Weekends as needed

Supplemental pay types:

  • Signing bonus

Ability to commute/relocate:

  • Columbia, MD 21044: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Are you professionally licensed in the state of Maryland?


  • Master's (Required)


  • Mental health counseling: 2 years (Required)
  • Supervising: 1 year (Required)
  • Crisis intervention: 2 years (Required)
  • Crisis management: 2 years (Required)
  • Behavioral therapy: 2 years (Preferred)


  • Driver's License (Required)
  • LCSW-C (Preferred)
  • LCPC (Preferred)

Work Location: Hybrid remote in Columbia, MD 21044