Assistant Golf Professional

Property Description:

Winnetka Golf Club offers a championship 18-hole course, a par-3 nine-hole course, a driving range, practice greens and a clubhouse with pro shop and food and beverage service. The golf course features a quality and challenging layout with superb course conditions. Winnetka Golf Club provides a best-in-class public golf course choice for Chicago’s North Shore where players enjoy an overall satisfying time, through elevated on-course and instructional experiences, junior and adult programming, and premier customer service.

Work Schedule:

• Position open with a start date of mid-March/early-April. Position runs through October, weather permitting. Starting date/end date are negotiable.
• Work schedule of 30-40 hours weekly.
• Golf clubhouse hours of operation are typically dawn to dusk (5:30 A.M to 9:00 P.M. depending on the season). Must be available to work evenings, weekends, and holidays.

Position Summary:

The Assistant Golf Professional assists the General Manager/Head Golf Professional with all golf shop activities and outside services operations and is responsible for ensuring that pass-holders, members and guests receive outstanding customer service, which meets or exceeds their expectations. The Assistant Golf Professional is instrumental in organizing and implementing golf events, tournaments, outings, leagues, teaching clinics, junior instruction and other golf programs designed to improve the Club’s products and services as well as its competitive position in the marketplace.

Essential Duties and Responsibilities:

• Assist in implementing applicable Company operating, human resources, and safety policies and procedures pertaining to golf shop and outside service activities. Ensure procedures are followed to open, close and secure the golf shop and storage buildings.
• Handle cash flow in the golf shop, ensuring that cash and credit card charges balance with sales receipts in accordance with operating procedures.
• Monitor the performance of assigned staff including starters, rangers, and outside service staff to ensure customer service standards and productivity goals are achieved.
• Ensure that the golf shop, storage areas, cart shed, and grounds are maintained per Company cleanliness and appearance standards. Maintain clean, presentable and fully stocked merchandise displays.
• Assist with physical inventory at month end in accordance with inventory procedures.
• Ensure accurate tracking of types and quantity of golf rounds played. Monitor customer preferences, usage patterns, and satisfaction with Company products and services. Assess the quality of internal and/or external customer service and speed of play. Recommend plans for continued improvement.
• Interact with pass-holders, members and guests in a congenial and professional manner.
• Maintain pleasant and professional telephone manner at all times. Schedule tee times and handle customer inquiries and/or complaints in accordance with operating policies and procedures.
• Plan and conduct individual and group lesson programs and golf clinics.
• Assist with organizing and implementing tournaments, group outings and special events. Ensure efficient operation and coordination of golf shop, cart service and other services as applicable.
• Be fully knowledgeable of golf shop merchandise. Sell merchandise and/or provide suggestions to patrons as appropriate to meet their needs.
• Assist with organizing and maintaining ancillary services such as the handicapping system, membership programs and driving range facilities.
• Assure the efficient and timely submission of all required reports.
• Perform additional duties as required.

Qualifications:

• PGA Associate or higher preferred.
• Min 1 year experience in the golf industry required.
• Demonstrated experience and capability in the areas of retailing, marketing, and/or sales, instruction, customer service, and guest relations preferred.
• Demonstrated quality written, verbal, interpersonal communication skills.
• Ability to analyze and solve problems; efficiently handle multiple duties under pressure with minimal supervision; work flexible hours as required including nights/weekends.
• Positive attitude, professional manner and appearance in all situations.

Job Types: Full-time, Part-time, Seasonal

Pay: $17.00 - $20.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Opportunities for advancement

Experience:

• Golf Industry: 1 year (Required)

Work Location: In person