Assistant Property Manager - condo high-rise

• APPLY ONLY IF YOU CURRENTLY LIVE WITHIN the CLEVELAND, OHIO metro area - must live within 30-min of Lakewood, OH.
• Salary, exempt = $60,000 (non-negotiable).
• Work schedule: Monday - Friday, 8:30am - 5:00pm, with an unpaid hour for lunch. 7.5-hrs/day and 37.5-hrs/week. However, you will be expected to work some week day evenings for client board meetings, and respond to occasional after-hours emergencies.
• EXPERIENCE REQUIRED: 3-5 years of external-facing, high-volume customer service experience.
• REQUIRED: must speak English.
• REQUIRED: must pass a criminal AND credit history background screening prior to hire.
• REQUIRED: must possess a valid driver license and reliable, personal transportation.

Summary:

Our ideal candidate is someone who has a great deal of external-facing customer service experience, especially in challenging situations, such as in hospitality management or prior residential property management for example.

The demands of our clients and residents are high, and we aim to be as responsive, accurate, and deliberate as possible to provide exceptional customer service.

We are looking for a career driven individual who loves to learn and has the ability to work both independently and with our team where resources are readily available for support.

Primary Responsibilities (relevant work experience REQUIRED):

• Provide outstanding customer service to owners, guests, vendors, and fellow team members.
• Assist the property manager with management responsibilities relating to customer service, physical community upkeep and safety, and financial responsibilities.
• High-level Microsoft Office Suite experience and skill-set are required (Outlook, Excel, and Word).
• Be responsive - respond to and resolve owner issues in a timely manner, be responsive with fellow team members.
• Communication and follow-up...with everyone.
• Be organized - maintain a to-do list.
• Assist with budgeting and planning.
• Data entry, accurate and timely.
• Assist with banking, financial planning and performance.
• Ensure all work order and repair requests are processed in a timely manner.
• Assist with obtaining proposals and managing vendors.
• Help enforce property and association's rules and regulations.

Job Type: Full-time

Pay: $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Lakewood, OH 44107 (Required)

Work Location: In person