Assistant Visitor Experience Manager

Visitor Experience Assistant Manager

Summary: The Visitor Experience Assistant Manager (VEAM) is responsible for serving as MOD when the VEM is not available (must be available on weekends, holidays, and for after hours events); overseeing and managing VET staff when needed; assisting with scheduling and various other duties as needed. This is a fulltime position, minimum of 40 hours per week, and the schedule will include weekends.

Reports to: Visitor Experience Manager

Major Duties

General:

• Creates, verifies and prints all paper daily schedules for Visitor Experience Specialist staff
• Schedules onboarding training for new staff
• Collaborates with Education department to ensure staff are trained in all areas of their position
• Assists with training new staff and volunteers as needed per checklist packet
• Assists in the oversight of Visitor Experience Specialists during hours of operations and special events
• Monitors staff coverage and performance for both exhibits and point of sales stations (POS)
• Ensures all Visitor Experience Specialists are scheduled and take breaks on time
• Communicates to the Visitor Experience Manager (VEM) any scheduling needs/changes
• Assists with scheduling and assignments for Volunteers as needed
• Assigns staff to perform daily sanitizing of exhibit items and ensures quality and timeliness of task
• Helps maintain the cleanliness and organization of all sanitization spaces
• Maintains a daily exhibit cleaning schedule for Visitor Experience Specialists.
• Monitors quality of cleaning and mentors staff as needed
• Covers exhibits and POS stations as needed
• Assists VEM with birthday party bookings, set up, hosting, and teardown. Ensures all supplies are ordered for upcoming parties.
• Ensure all exhibits are properly set with loose parts and/or consumables at the beginning and end of each day
• Monitors exhibit areas for maintenance concerns and issues, and reports exhibit needs to VEM or Exhibits Manager
• Be the first line of communication for visitor needs
• Effectively work with and communicate efficiently with other staff and management
• Provide feedback to VEM regarding museum visitor experience daily, and suggest/implement adjustments
• Serve as MOD on scheduled days
• Work with VEM to ensure MOD coverage on all visitor days
• Assist with supervising of all Visitor Experience Specialists
• Handle all visitor concerns and supports staff to resolve any issues
• Complete incident reports with MOD as necessary
• Complete cash pulls from front desk drawers once a week and keeps track of cash log. Takes the deposit to the Bank when needed.
• Monitor pop ups and story times to ensure completion each day
• Handle any disciplinary needs with the VETs, as they arise, with unbiased professionalism
• Other duties as needed or assigned
• Maintain a high level of teamwork and collaboration among departmental staff and all other staff
• Constantly evaluate the outcomes and experiences within the exhibit spaces and implement new strategies and techniques to address desired results essential to the Museum’s mission

Qualifications

• Strong commitment to the mission and vision of CMON
• Salesforce and non-profit museum experience preferred
• Management experience preferred
• Spanish-speaking preferred
• Must be able to work weekends, holidays, and occasional evenings
• Strong organizational and time-management skills and attention to detail
• Ability to multitask, and prioritize responsibilities in a fast-paced environment
• Ability to learn new software system to provide reports as needed
• Ability and desire to interact with staff, volunteers, general public and donors in a positive manner
• Ability to work independently
• Ability to work well with others using a professional manner
• Able lift up to 25 lbs, bend, reach, and stretch without assistance
• Must pass a background check and be fingerprinted.

Working Conditions:

a. General office and Museum environment

c. Constant interaction with public

d. Limited exposure to environmental hazards that may arise through normal tasks in this position.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Pay: From $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Work Location: In person