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Automotive Tag and Title Specialist

Harleysville Auto Tags
Harleysville Auto Tags in Harleysville, PA 19438
Full-time

Location

Harleysville Auto Tags in Harleysville, PA 19438

Benefits
Pulled from the full job description

  • Paid time off

Full job description

Full Job Description

Harleysville Auto Tags is seeking an experienced Automotive Tag & Title Specialist for our Harleysville, PA location! This position is responsible for developing, planning, and conducting Tag & Title developmental programs PA. Provide technical knowledge and service skills to help mentor associates to increase job knowledge. Conduct Tag & Title program review both in group setting as well as one on one at store. Responsible for initial Tag & Title workstation and file set-up at store to ensure quality and uniformity. Responsible for providing information and completing Tag & Title assessments to enable the store to significantly maintain the high level of DMV Audit ranking.

At Harleysville Auto Tags, your success is our success. What we offer:

  • Competitive pay
  • Paid time off

The primary duties of the Tag and Title Specialist are to:

  • Maintain the proficiency to process all types of Tag & Title transactions within assigned state.
  • Plan, organize and conduct state specific developmental Tag & Title programs in the technical and customer service areas. Mentor in both, group setting as well as one on one.
  • Develop, design and/or update job aids and reference materials such as outlines and procedural manuals to be created and/or distributed via hard copy. Publish and revise information as needed as well as performs as content expert.
  • Evaluate the completion and accuracy of work and review prior months’ paperwork. Identify areas of the process that need clarification, provides coaching to Tag & Title authorized associates and uses the information to adjust the program and reference materials. Provide feedback to the associates and auditors as required.
  • Respond to customer inquiries received. Respond to procedural questions via phone, e-mail and in person.
  • Attend all relevant and/or required trainings/seminars for continuing education concerning DMV procedures.
  • Remain current on policies and procedures, as well as new developments involving DMV Regulations.
  • Serve as a primary backup to the job position of Tag & Title Administrator and capable of all job functions.
  • Evaluate the accuracy and quality levels of information being provided to clients by observing interactions, reviewing recorded Tag & Title calls and quality service surveys. Provide feedback to the associate as well as the management.
  • May apply for Department of Motor Vehicles [DMV] User IDs for associates and maintain DMV testing schedules and employee access logs.
  • Other duties as assigned.

Minimum Qualifications:

  • Three (3) years of related State specific Department of Motor Vehicle business-like experience including three years in a supervisory and training role.
  • Must maintain a satisfactory criminal history and meet all state specific legal requirements for this job.
  • Maintain state specific certifications and successfully complete exams within state specified time frame. In PA Only; obtain PennDOT Certified Trainer Certification designation within one year of hire.
  • Notary Public designation preferred or ability to obtain a Notary Public designation [PA Only].
  • Self-motivated with ability to work autonomously in a multifaceted team environment while being detail oriented and organized with ability to prioritize tasks.
  • Ability to learn, retain and communicate State specific Vehicle Code Regulations pertaining to Vehicle and / or Driver License applications required to complete client transactions.
  • Working Knowledge of Department of Motor Vehicles [DMV] regulations, State specific computer programs and the ability to interpret documents such as technical data, operating and maintenance instructions, and procedure manuals, preferred.
  • Proficient in the use of Microsoft Office, especially Power Point, Internet and competent keyboarding skills to accurately and efficiently complete daily work assignments. Ability to operate PC based software and computer programs.
  • Willingness and ability to travel as needed.

Harleysville Auto Tags LLC is an equal opportunity employer.

Our investment in Diversity, Equity, and Inclusion:

At Harleysville Auto Tags LLC, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.

Job Category:

Customer Service

Job Type: Full-time

Benefits:

  • Paid time off

Schedule:

  • Day shift
  • Monday to Friday
  • Weekends as needed

Ability to commute/relocate:

  • Harleysville, PA 19438: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Supervisory roll: 2 years (Preferred)
  • tag and title work: 2 years (Required)

Work Location: In person