This job has expired on Indeed
Reasons could include: the employer is not accepting applications, is not actively hiring, or is reviewing applications

Entry-Level Automotive Technical Support Representative

FiTech Fuel Injection
2.4 out of 5
Remote
$16 - $19 an hour - Full-time

Location

Remote

Benefits
Pulled from the full job description

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Full job description

Automotive Technical Support Representative

Job Description:

As a Tech Representative, you are the primary phone point of contact for our customers with technical and sales questions about our FiTech Fuel Injection products. Your strong automotive experience along with your professionalism and friendly attitude will help service our great customers.

Responsibilities and Duties:

  • Answering calls and emails to provide technical support
  • Help to resolve customers technical issues in a timely manner
  • Ensure customers have the proper product information
  • Notify management of any issues that you may feel need to be reported
  • Documenting calls
  • Determining warranty eligibility per purchase date, usage, installation procedure with respect to general terms of warranty policy
  • Travel to events in behalf of the company

Skills:

  • Must have automotive knowledge and prior customer service experience, automotive enthusiasts a plus
  • Ability to aid customers in diagnosing, troubleshooting, and solving automotive issues.
  • Excellent communication skills, oral and written form
  • Proficient in Microsoft Office
  • Strong organizational skills and ability to multi-task and ability to exercise independent judgement
  • Self-motivated and can carry out assignments with minimal supervision
  • Ability to work in a faced paced environment and always remain collected
  • Team player
  • Follows instructions and common safety practices
  • Experience in the automotive aftermarket industry ideal
  • Exemplary attendance and punctuality

Job Type: Full-time

Salary: $15.00 - $19.00 per hour (depending on experience)

Benefits:

  • 401(k)
  • 401(k) matching
  • Health insurance
  • Paid time off

Schedule:

  • 8-hour shift
  • Monday to Friday
  • Overtime
  • 7am-4pm Pacific Standard Time (PST)

Experience:

  • Automotive service: 3 years (Required)

Work Location: Remote

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

Work Location: Remote