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Bilingual Customer Service Representative

3.0 out of 5
Charleston, SC 29492
From $18 an hour - Full-time


Charleston, SC 29492

Pulled from the full job description

  • Dental insurance
  • Health insurance
  • Paid time off

Full job description

Job Summary

RecordQuest is seeking a bilingual (Spanish), intelligent, caring, hardworking, energetic person for our full-time Bilingual Customer Service Representative position. Excellent communication skills and multitasking are necessary for this growing Release of Information company.


This is a remote (at-home) local (i.e. Charleston, SC, and surrounding area) position. Candidates not living in (or relocating to) the Charleston, SC area will not be considered.


  • Answer incoming phone calls and receive on-site visitors
  • Respond to phone calls and email inquiries regarding medical record requests for record status, concerns, issues, etc.
  • Research patient record information and medical records to resolve issues
  • Maintain quality and production standards as defined by client contract and/or management determination of the need
  • Manage time adequately to ensure proper turnaround for all tasks such as customer service requests, follow-up, and feedback
  • Work with teammates and managers to ensure the needs of the client are being met
  • Assist in the development of process improvement initiatives
  • Communicate with clients, internal staff, vendors, and RecordQuest through various communication channels such as phone, fax, physical mail, and email
  • Respond to client requests in a timely and professional manner
  • Package and/or post and receive mailings and other physical correspondences
  • Organize and release records via email, physical mail, and fax
  • Manage inventory and order approved supplies as needed
  • Process client payments


  • Bilingual – Fluent in both English and Spanish
  • Successfully completes all training programs as required
  • Acts in accordance with all HIPAA Privacy and Security guidelines to ensure confidential handling of protected health information
  • Execute prompt analytical decision making/research with specific attention to detail
  • Comply with State laws, policy, and company procedures
  • Utilize specified phone call production tracking and reporting procedures
  • Excellent communication and customer service skills to assist clients via phone and email
  • Excellent computer and keyboarding skills
  • Learn and use corporate proprietary software and/or 3rd party tools
  • Strong ability to multitask and demonstrate critical thinking skills
  • Experience working with Google Suite, Microsoft Word, and Excel
  • Experience with HIPAA, the Release of Information process, medical records, and/or physician practice operations is highly preferred

This is a remote position after initial in-office training.

Job Type: Full-time

Pay: From $18.00 per hour


  • Dental insurance
  • Health insurance
  • Paid time off

Weekly day range:

  • Monday to Friday

Work setting:

  • Remote

Application Question(s):

  • Do you live in Charleston, SC, or the surrounding area, or are you planning on relocating to the Charleston, SC area?


  • High school or equivalent (Preferred)


  • Customer Service: 1 year (Required)

Work Location: Remote