One of our great partners is looking for Cantonese & English Bilingual Customer Service Representatives! You must be fluent in both Cantonese & English!

This position will be fully work-from-home from New York State, Monday-Friday during normal business hours. The organization determines the recurring weekly schedule.

This position will start on Monday, February 10

Description

• Provide phone assistance to customers via inbound calls
• Answer a high volume of calls every shift - back-to-back
• Understand offerings, policies and procedures and effectively communicate them to customers
• Maintain a positive and empathetic attitude toward a diversity of customers
• Perform accurate digital record-keeping

Qualifications

• Fluency in Cantonese & English (speaking, reading and writing)
• Full-time Residency in New York State
• Authorization to work in the U.S. without requiring sponsorship
• Ability to clear a background check
• Stable home internet connection
• 1-2 professional references
• Ability to start Monday, February 10 and attend training from 9:30-4:30 for the first 3 weeks of the position

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Shift:

• Day shift

Application Question(s):

• Training is Monday-Friday 9:30am-4:30pm for the first 3 weeks. Are you able to accommodate this mandatory training?
• Are you able to provide at least 1 professional reference?

Language:

• fluent Cantonese (Required)

Location:

• New York State (Required)

Work Location: Remote