Bilingual Member Service Specialist / Teller (English/Spanish)

BILINGUAL MEMBER SERVICE SPECIALIST (English / Spanish)
County-City Credit Union

Department: Member Service
Hours: 8:00 AM – 5 PM (Plus some Saturdays 8:15 – 11:30 AM)
Report To: Member Service Supervisor
Status: Full-Time

Primary Role: Ensure English- and Spanish-speaking members consistently receive exceptional member service that is in compliance with all applicable rules, regulations, and credit union established policies and procedures.

Major Responsibilities:

• Promptly answer all telephone calls and, if necessary, forward to appropriate team member
• Cheerfully greet members immediately when they enter the credit union
• Provide consistently accurate, professional, courteous and friendly member service
• Handle all member inquiries and transactions accurately and efficiently, including: In-Person inquiries, deposits, withdrawals, transfers and loan payments; Mailed deposits and payments; Night Drop deposits and payments; Phone inquiries and transfers; Setting up payroll distributions, ACH distributions, and Automated Funds Transfers; Issuing Cashier’s Checks and Money Orders; Processing miscellaneous transactions (Cash Advances, Postage Sales, Ticket Sales, etc.)
• Recommend products and services to members based on their unique needs and financial goals.
• Responsibly manage, secure, account for, and balance funds in cash drawer daily.

Additional Responsibilities:

• Translating services
• Make recommendations to supervisor for enhancing service to members and/or implementing innovative new programs, services, procedures and operations.
• Miscellaneous typing, filing, and other clerical duties
• Other duties as assigned by supervisor

General Expectations:

• Complying with all applicable state and federal regulations
• Complying with all credit union policies and procedures
• Keeping all member business and CCCU security matters strictly confidential
• Maintaining positive working relationships with all members of the CCCU team
• Ensuring all interactions with members are prompt, cheerful, proficient, discreet, diplomatic and leave the members feeling glad they interacted with you
• Make sure credit union resources are used prudently
• Promoting and portraying the credit union and all credit union products and services in a positive manner

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person