Bilingual Technical Support CSR

Get your start in the IT world!

Emerging computer accessory company is looking for customer service/ technical support talent to handle our growing volume. This is a great opportunity for anyone looking to gain valuable experience in the IT industry! We are looking for fun and energetic people that are hard-working and interested in the latest technology.

Come join us in our laid back work environment with room for advancement! Our hours of operation are from 8:30am till 7:00pm Monday thru Friday, but we typically schedule for eight-hour shifts, Full time.

Responsibilities and Duties

Job Duties Include:

- Interacting with costumer over the phone, email and live chat

- Troubleshooting customer's issues quickly and efficiently while maintaining a pleasant attitude

- Develop new troubleshooting strategies and communicate them with the team

- Help test new and current products and report findings to management

- Other duties as assigned

Qualifications and Skills

Qualifications:

- Preferred knowledge in Linux®, macOS® X and Windows® operating systems

- Knowledgeable about computers

- Strong verbal and written communication skills

- Must be dependable

- At least one year experience working in a customer service roll

- Strong data entry skills

- Phone skills (exhibit proper phone etiquette and clear speech)

- People skills

- Problem solving

- Bilingual a plus

- An ability to multi-task

- Preferred experience with Zendesk®, Teamviewer, and LiveChat

Linux is a trademark (or registered trademark) of The Linux Foundation, in the U.S. and other countries. macOS is a trademark (or registered trademark) of Apple Inc., registered in the U.S. and other countries. Windows is a trademark (or registered trademark) of Microsoft Corp., in the U.S. and other countries. Zendesk is a trademark (or registered trademarks) of Zendesk, Inc., in the U.S. and other countries. All other trademarks and brand names are the property of their respective owners.

Job Type: Full-time

Job Type: Full-time

Pay: $12.00 - $14.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Ability to commute/relocate:

• Kennesaw, GA 30152: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• What other languages do you speak?

Education:

• High school or equivalent (Preferred)

Experience:

• Customer support: 2 years (Preferred)
• Windows: 1 year (Preferred)
• iOS: 1 year (Preferred)

Language:

• German (Preferred)
• French (Preferred)

Work Location: In person