Box Office Agent

Reports To: Senior Box Office Agent

Part-time

Summary Description

The Appell Center is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Box Office Agents perform a variety of clerical and customer service functions for patrons of the Appell Center for the Performing Arts and their resident companies. Agents are responsible for processing ticket sales in person and over the phone. This position will also assist in daily operations of the box office including mailings, filings and other duties as assigned.

Schedule

This position will work in the Appell Center Box Office during regular business hours, Monday - Friday 9:30PM - 4:30PM, schedule to be determined. In addition, Box Office Agents are required to work evenings and weekends for events as needed, working up to 15-20 hours per week.

Essential Duties and Responsibilities

· Greet patrons entering the Box Office, answer and direct incoming telephone calls

· Answer questions and provide information regarding Appell Center, upcoming performances and events

· Process single ticket sales, subscription ticket sales and exchanges using Tessitura ticketing software

· Adhere to ACPA cash handling procedures when processing cash, check or credit card transactions

· Maintain constituent records by collecting, editing, formatting and merging accounts.

· Perform clerical tasks including filing, copying and other various office duties

Critical Success Factors

The critical success factors listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

· Experience in a ticketing box office environment preferred, but not required

· Proficient computer skills; working knowledge of Microsoft Office products

· Superb customer service skills with the ability to efficiently and effectively resolve issues for patrons

· Excellent written and verbal communication skills; Bilingual abilities a plus

· Strong organizational skills with high level of accuracy and professionalism

· Must be available to work various shifts including evenings and weekends

· A love or appreciation of theatre/the arts is encouraged

Education and Experience

At least 1 year of customer service in communications and sales preferred.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. The employee frequently is required to stand, walk, climb or balance. The employee is often required to sit and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and will occasionally lift and/or move up to 20 pounds.

Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception.

Excellent hearing is essential.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

The activity level varies daily depending on a wide variety of circumstance many of which are out of the control of the employer or employee.

The noise level in the work environment is usually moderate but may be quite noisy.'
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Work Remotely

• No

Job Type: Part-time

Pay: $12.00 - $14.00 per hour

Expected hours: 15 – 25 per week

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Required)

Work Location: In person