Brinkerhoff Hospitality FOH Manager

Brinkerhoff Hospitality is a Denver based restaurant company. Our current concepts, La Loma and Sierra are a few of Denver’s most well-known and established restaurants. Brinkerhoff Hospitality strives for extraordinary hospitality day in and day out. Our team is comprised of passionate individuals that our constantly enhancing their knowledge and looking for ways to advance in the hospitality industry. Our manager training is focused on daily operations, guest interaction, and servant leadership. We are an organization looking for leaders that possess the right the aptitude, attitude and ability to be a part of our journey.

Core Value Statement:

Exceptional hospitality stems from a culture of excellence.We are committed to “leaning-in” to the difficulty of achieving more. Our unwavering dedication to consistency leads us to greatness.

*Hospitality * Integrity * Professionalism * Passion * Leadership

The Role:

The Front of House Manager plays a vital role in shaping the hospitality experience and upholding the standards and reputation of Brinkerhoff Hospitality. The Front of House Manager with support from the General Managers, are expected to function as an inspiring daily leader to champion guest and team member satisfaction as well as delivering on the goals of the Company.

Manager Job Responsibilities:

• Oversees daily shift operations
• Lead and inspire using our core values.
• Effective communication and teamwork
• Collaborate with the management teams to oversee and manage the operations of the restaurant
• The Front of the House Manager position requires anticipating problems. Your daily challenge will require you to be resourceful and to solve these problems with creative solutions using our core values as the barometer.
• Create memorable dining experiences by exceeding guest expectations

Manager Job Qualifications:

• Proven experience in the Hospitality industry; preferable high-volume experience
• Strategic thinker and creative problem-solver
• Exceptional organizational, time management and communication skills (written, verbal, interpersonal, etc.)
• Upbeat & enthusiastic attitude that inspires others to be better versions of themselves
• Understanding health & safety regulations and sanitation guidelines and compliance standards
• Meticulous eye for detail

Benefits

• Closed on Thanksgiving, Christmas Eve, Christmas Day
• Paid time off
• Dining plan
• Health insurance; Dental/Vision optional
• 5-day work week
• Continual training for growth opportunity with the company

Shifts:

• 9-hour shift
• Day shift
• Night shift
• Weekend shift

Physical:

• Ability to stand for long periods of time
• Ability to lift and carry items up to 50 lbs.
• Manual dexterity of commonly found restaurant equipment items.
• Ability to handle a fast-paced environment which may require long hours
• Tolerating extreme temperatures due to inclement weather and working inside and outside the restaurant.
• Exposed to high temperatures with heat and oil.

Work Location: The restaurant location may vary and is not determined yet; the location could be as far North as downtown Denver, or as far south as Castle Rock.

Job Type: Full-time

Pay: $80,000.00 - $95,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift
• Day shift
• Night shift

Application Question(s):

• A client is upset about a service delay. He's speaking loudly and attracting attention.

What would you do?
A. Acknowledge his feelings and explain how you'll try to speed things up
B. Politely ask him to calm down and explain that getting upset won't help speed things up
C. Explain that all clients are equally important and you're doing your best
D. Suggest he contact the customer service hotline
E. Direct him to speak to your supervisor

• A guest leaves a very positive, detailed online review about their experience at your hotel.

What would you do?
A. Reply publicly thanking the customer and mention an upcoming promotion
B. Reply and publicly offer a discount for a future stay
C. Create a broadly applicable thank you message that you can send to all positive reviewers
D. No response is required; focus on responding to any negative feedback

• A guest orders the same entrée each time she comes in and has a different complaint about it every time.

As the assistant restaurant manager, what would you do?
A. Suggest she try one of the other popular entrées instead
B. Ask your manager to speak to the guest
C. Politely ask her why she keeps ordering this entrée if she doesn't like it
D. Offer her a refund every time she complains

Experience:

• Restaurant management: 5 years (Required)
• Wine knowledge: 3 years (Required)
• Customer service: 3 years (Required)

License/Certification:

• TIPS certification (Required)
• Are you Food Safe Certified? (Required)

Ability to Commute:

• Englewood, CO 80112 (Required)

Work Location: In person