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CALL CENTER AGENT - WORK FROM HOME FULL TIME AND PERMANENT

TouchPoint Contact Centers
Ohio
Remote
$10 - $12 an hour - Full-time

Location

Ohio

Benefits
Pulled from the full job description

  • Health insurance
  • Paid time off
  • Paid training
  • Referral program
  • Work from home

Full job description

CALL CENTER AGENT:

We're seeking energetic and self-motivated call center professionals to join our work-from-home call center team. Join a dynamic company that promotes on-going learning, coaching and development, growth opportunities, and (paid) training on the tools and processes you'll need to be successful. This position is full time and permanent.

At TouchPoint Contact Centers, agents enjoy:

  • Set Schedules, No Weekends!
  • Paid Training on Tools and Processes
  • Paid holidays off after 90 days
  • Hourly wage +Performance Bonus Opportunities (on average, wages increased up to $14/hour with top performers reaching $17+/hour based on performance bonus)

POSITION OVERVIEW:

As a call center agent, you'll be part of our work-from-home team, you'll serve as the first impression to customers for one of our largest clients, providing exceptional customer service as you coordinate activities to arrange tows for vehicles. These are vehicles that are deemed 'totaled' and whereby claims were settled between the vehicle owner and their insurance agency (this is not collections).

As a work-from-home agent, your role is critical to helping reach the goal of successful coordination.

Some of the benefits of working from home include:

  • Zero commute time
  • Work-life balance
  • Cost savings - gas, car maintenance and wardrobe
  • Independence and empowerment

Activities include:

  • Contact customers to secure and document important vehicle data
  • Initiate and manage the coordination of scheduled appointments
  • Utilize online support tools to research data, maintain accurate notes, and track or log key process steps and statuses
  • Perform workload in accordance with daily deadlines and expectations

Key competencies:

  • Strong verbal and written communication skills
  • Excellent listening skills and attention to detail
  • Good time management and organizational skills
  • Good judgment and adaptability
  • High-stress tolerance and resilience

Required:

  • You must live in Ohio or Tennessee.
  • You must be able to legally work in the U.S.
  • You must have a High School Diploma (or, equivalent).
  • You must be able to establish a noise-free work-from-home setting.
  • You must have a capable computer and internet service.
  • You must pass a criminal background check and drug screening.

Desired Experience:

  • Proficient in relevant computer applications: Microsoft Office tools, email, internet navigation
  • Knowledge of customer service principles and practices
  • Experience with call center telephony and technology
  • Good data entry/keyboard skills: 40 WPM minimum

Job Type: Full-time

Pay: $10.00 - $12.00 per hour

Benefits:

  • Health insurance
  • Paid time off
  • Referral program

Schedule:

  • 8 hour shift
  • Monday to Friday

Supplemental Pay:

  • Bonus pay