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Call Center Representative

Serve the People Community Health Center
4.0 out of 5
1206 E 17th St, Santa Ana, CA 92701
From $18 an hour - Full-time


1206 E 17th St, Santa Ana, CA 92701

Pulled from the full job description

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Paid training

Full job description

We are seeking a motivated experienced healthcare call center representative to join our team. The ideal candidate will be responsible for providing excellent customer service and support to patients and healthcare professionals through phone, email and chat communication. The primary objective is to assist customers in navigating the healthcare system, resolving inquiries, scheduling appointments and ensuring satisfaction with their overall experience.

Key Responsibilities:

· Handle inbound and outbound calls and emails from patients and healthcare professionals, providing exceptional customer service and support

· Answer inquiries about healthcare policies, benefits, procedures and services while ensuring compliance with relevant regulations and protocols

· Schedule and confirm appointments for patients and healthcare professionals, ensuring accurate and timely coordination of services

· Maintain accurate up-to-date customer information and note documenting interactions and following up as required

· Work collaboratively with other team members, healthcare professionals and administrative staff to resolve customer issues and ensure timely and appropriate care

· Adhere to all privacy and security regulations to protect confidential patient information

· Continuously update knowledge of healthcare policies, services and procedures to provide informed and accurate information to customers

· Perform other duties as assigned by the supervisor or management


· High school diploma or equivalent. Associate’s or Bachelor’s degree in healthcare or related field preferred

· Minimum 1 year of experience in a call center environment, preferably in the healthcare industry

· Excellent communication and interpersonal skills, with the ability to remain professional and courteous under pressure


· Ability to read, write, understand and spell in English, Spanish and medical terminology correctly.

· Knowledge of medical terminology and healthcare regulations preferred

· Strong computer skills, with proficiency in Microsoft and experience working with EHR systems

· Ability to multitask, prioritize and manage time effectively, while meeting deadlines

· Demonstrate problem solving skills and ability to work independently and as part of a team

SCHEDULE: Tuesday- Saturday 8a-5p

Hourly Rate: $18/hour

Work Location: On-Site


· High school diploma or equivalent

· Associate’s or Bachelor’s degree in healthcare or related field preferred


All STPCHC employees must be fully vaccinated against COVID-19 as a condition of employment. Successful candidates for this position will be required to submit proof of vaccination against COVID-19 or request an exemption for qualifying medical or religious reasons during the onboarding process. Candidates should not present proof of vaccination until instructed to do so by the hiring department. All STPCHC employees are required to wear masks in the office irrespective of vaccination status.

Working Conditions

The employee is expected to be self-directed, take initiative and be persistent when appropriate to accomplish necessary duties and keep busy without prompting. Additionally, the employee is expected to be adaptable/flexible to changing work assignments, analytical, organized and detail-oriented, perform multiple tasks at once, compose correspondence and other documentation in a professional manner, express ideas constructively, actively listen to others, manage time effectively and efficiently to meet deadlines, learn and memorize procedures, display a cooperative attitude, read, understand and follow all company, job specific and safety policies/procedures, and attend/use all required training.

Job Type: Full-time

Pay: From $18.00 per hour


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Paid training
  • Vision insurance


  • 8 hour shift

Ability to commute/relocate:

  • Santa Ana, CA 92701: Reliably commute or planning to relocate before starting work (Required)


  • Call center: 1 year (Required)
  • Community health center: 1 year (Preferred)

Work Location: One location