Call Center Representative - Scheduler

Call Center Representative/Scheduler

Retina Associates, LLC is a sub-specialty ophthalmology practice currently seeking a Scheduler for our call center. This position is based out of our Lenexa office. Monday-Friday from 8:30am-5:00pm.

Responsibilities:

-Schedule patient appointments.
-Demonstrate accuracy, thoroughness and an understanding of multi-line telephone procedures.
-Answer telephone within 1-3 rings with a professional greeting.
-Screen telephone calls and assure all messages are understandable and delivered.
-Obtain patient information by interviewing patients and verifying information for appointment scheduling and clinical messages.
-Obtains referring doctor information by answering telephone calls; interviewing referring office for screening emergent and non-emergent patients to be added to the clinic schedule.
-Route medical inquiry calls to the appropriate clinical staff member.
-Maintain a professional and courteous attitude.
-Communicate in a professional manner.
-Maintain proper attendance requirement.

Skills:

-Excellent communication skills.
-High level of professionalism.
-Critical thinking and problem solving skills.

Benefits:

-Paid Health, Dental, and Vision benefits for the employee.
-401(k)/Profit Sharing plan.
-PTO benefits available after introductory period.
-Uniform Allowance.

Minimum Education and Experience Requirements:

-High school diploma or equivalent is necessary.
-Post-secondary education a plus.
-Medical office setting, multi-phone system, and computer experience preferred.

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Experience:

• Scheduling: 1 year (Preferred)
• Call center: 1 year (Preferred)

Work Location: In person