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Car Share Associate

Green Commuter
Watts, CA
$15 - $20 an hour - Part-time

Location

Watts, CA

Benefits
Pulled from the full job description

  • Employee discount
  • Health insurance

Full job description

About Green Commuter

Green Commuter is an all-electric vanpooling, car sharing and fleet replacement company and the first US-based EV car sharing company to be certified by B Lab. Green Commuter’s integrated fleet management approach involves zero-emission mobility which reduces emissions and alleviates traffic. The Green Commuter model deploys electric vehicles in disadvantaged communities where shared electric vehicles provide direct public health and environmental benefits. Our fleet features the Tesla Model X, Tesla Model Y, Green Power EV Star, and Chevrolet Bolt.

About the Position

The Watts Car Share Associate is a community-minded profession that will oversee the daily operations of the EV fleet and an all-electric carsharing and vanpool program in historic Watts, CA. The Associate will help with fleet management and the car share program bookings in our service areas. The Associate will share fleet management and maintenance responsibilities for all company vehicles. This position will require weekend availability and coverage as needed. You will be a key staff member for the company in achieving its mission to remove vehicles from the road, improve air quality, and reduce the cost of mobility and commuting through this new, grant-funded program.

Green Commuter will be hiring one Car Share Associate , we will consider folks living in Watts within the following zip codes: 90002 and 90059

What You’ll Do (not limited to this list):

Field Operations & Vehicle Maintenance: Conduct regular field operations, including site visits and vehicle inspections, monitor fleet vehicles state-of-charge, and schedule and carry out vehicle maintenance and repairs.

  • Communicating with the Operations Manager to coordinate repairs and taking vehicles in to get serviced, including overseeing third-party vendors for fleet maintenance and repairs.
  • Coordinating the towing and transportation of vehicles as needed.

Program Operations and Outreach: Support the Watts Car Share Program with membership recruitment, enrollment, and orientation with vehicles. Provide support to the Grants department for outreach events, including training the public on program requirements/benefits, representing Green Commuter in the community, and engaging with community-based organizations, city, county, or nonprofit partners. Assist the Fleet Department in scheduling and delivering vehicles for fleet purposes and Car Share members; assist members with bookings, cancellations or as-needed roadside assistance and vehicle breakdowns.

Mobile App Support: Provide technical assistance and customer service to Green Commuter app users on an on-call basis; conduct regular system checks using the app and our admin panel. Run MVRs, user support, and user app training.

Reporting: Document vehicle status for system and program reports; identify programmatic issues. Generate usage reports through our admin panel and other tools. Provide support to the Grants department regarding program data, customer, and community feedback.

In fleeting vehicles: Preparing vehicles for service and turning vehicles back around for service in a timely manner. Installation of charging adapters to the vehicles and telematics hardware. (Training will be provided)

Why You’re Right for the Job:

You care about the Watts Community. You are familiar with the community and the city resources and services. You have a strong connection to the people - preference will be given to individuals that reside in Watts.

You are equal parts technical and relational. Solving problems with technology or with people does not intimidate you. You are able to learn quickly and teach yourself how to navigate situations. You also have patience to teach others and help others who aren’t as savvy.

You enjoy a hands-on role. You are comfortable changing a tire or installing new windshield wipers. You might sort of love cars, too.

A non-traditional schedule works for you. Weekend availability may be required and is essential to provide effective customer service. Early riser? Start earlier, end earlier, with some flexibility. This is a salaried position.

You thrive in highly autonomous environment. We have a small, hard-working team with big goals, so it’s a good thing your independent spirit and “let’s get stuff done” mindset will keep you motivated and fulfilled. You know how to keep people looped in without requiring daily oversight or formal check-ins to be successful.

You are a cool cucumber and a good listener. If a battery dies or a customer gets a flat tire, that doesn’t throw you off. When customers call in a panic, you are patient enough to hear them out and get them back on the road.

You are organized. Balancing electric vehicles, car share programs, and fleet oversight requires a lot of organization. Your organization skills and ability to meet regular deadlines and program requirements will be essential to being successful in this role.

Requirements (not an exhaustive list):

Basically, we want to know you can get the job done. This means you will be expected to:

  • Report to the car-share sites daily unless you need to report to another job site agreed upon in consultation with your team
  • Check and manage emails daily while working
  • Keep in regular communication with the team via slack, emails, and, calls
  • Use personal cell phone for work calls, work apps, and messages - work number will be assigned.
  • Being a team player and respecting fellow team members, customers, stakeholders, vendors, etc.
  • Attending regular team meetings with management and team members
  • Working on other company projects and goals when your scope of work is complete
  • collaborating with the team and management to take on additional projects when there is bandwidth
  • Learn from and contribute to company SOPs and suggest improvements and new procedures as needed.

Job Type: Part-time

Pay: $15.00 - $20.00 per hour

Expected hours: 20 – 30 per week

Benefits:

  • Employee discount

Schedule:

  • 4 hour shift
  • Evening shift
  • Holidays
  • Monday to Friday
  • Overtime
  • Weekends as needed

Application Question(s):

  • Are you a resident of Watts?

Experience:

  • fleet: 1 year (Preferred)

Work Location: In person