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Care Team Facilitator

Serve the People Community Health Center
4.0 out of 5
1206 E 17th St, Santa Ana, CA 92701
$21 - $25 an hour - Full-time


1206 E 17th St, Santa Ana, CA 92701

Pulled from the full job description

  • 401(k)
  • 401(k) matching
  • 403(b)
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Life insurance

Full job description

Job Description

The Population Health Care Team Facilitators primary purpose is to execute and manage the population health program work plans, workflows and processes that focus on the population health needs of the underserved patient population.

Essential Duties & Responsibilities

Under the supervision of the Population Health Project Coordinator, the Population Health Care Team Facilitator will:

· Conduct and monitor population health projects

· Design work plans, workflows and processes by which these programs would be managed

· Develop and implement quality improvement initiatives to enhance patient care and outcomes

· Working closely with STPCHC leadership, physicians and care teams to ensure that the population health program goals are successful

· Provides direct services to STPCHC patients, including facilitation, assessment, and case management services, in order to maximize the integration and delivery of population health services across the health centers care departments

· Identify and address any barriers to care delivery and work to resolve any conflicts that may arise with the healthcare team

· Responsible for additional population health management tasks and initiatives defined by management

Requirements & Qualifications

The requirements listed in the sections that follow are representative of the knowledge, skills and/or abilities required to perform the duties of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions (primary duties) of the job.


· Bachelor’s degree in Healthcare, Public Health, Health Promotion, Psychology, Human Development or related field


· A minimum of two year of experience working as a care coordinator or in providing prevention education, health education, or a similar related service. Working with the underserved patient population is highly preferred.

· Previous experience handling patient interactions or assisting in a healthcare clinic setting

· EMR experience preferred

Knowledge, Skills & Abilities

· An exceptional customer service orientation featuring empathetic, compassionate, and professional demeanor with each interaction

· Enjoys working in a team-based environment with active collaboration

· Must be an effective communicator with excellent grammar and interpersonal skills

· Bilingual proficiency, English and Spanish speaking

· An exceptional customer service orientation featuring empathetic, compassionate, and professional demeanor with each interaction

· Strong problem solving and critical thinking skills

· Strong written communication skills with success in providing notes, updates, and written communications via EMR computer systems


· None Required


· $21-25/hour D.O.E


· Health insurance

· Life insurance

· Vision insurance

· Paid time off

· Dental insurance

· 403B plan

Work Schedule

· Tuesday- Saturday: 8am-5pm

Work Location

· Serve the People (On-site)

Working Conditions

While performing the duties of this job, the employee is typically required to regularly conduct work in a controlled office environment, moving around the office as needed, sitting at a desk, using office equipment, including but not limited to a personal computer, fax machine, copier and telephone, read, write, listen, speak, and understand English, have the ability to work independently, be dependable and maintain confidential information, integrity and composure at all times.

Constant contact with individuals internal and external to the organization occurs via various methods of communication, typically including face-to-face discussions, electronic mail, phone calls, written letters and/or faxes.

The employee is expected to be self-directed, take initiative and be persistent when appropriate to accomplish necessary duties and keep busy without prompting. Additionally, the employee is expected to be adaptable/flexible to changing work assignments, analytical, organized and detail-oriented, perform multiple tasks at once, compose correspondence and other documentation in a professional manner, express ideas constructively, actively listen to others, manage time effectively and efficiently to meet deadlines, learn and memorize procedures, display a cooperative attitude, read, understand and follow all company, job specific and safety policies/procedures, and attend/use all required training.

COVID-19 Considerations

· All STPCHC employees must be fully vaccinated against COVID-19 as a condition of employment. Successful candidates for this position will be required to submit proof of vaccination against COVID-19 or request an exemption for qualifying medical or religious reasons during the onboarding process. Candidates should not present proof of vaccination until instructed to do so by the hiring department. All STPCHC employees are required to wear masks in the office irrespective of vaccination status.

Job Type: Full-time

Pay: $21.00 - $25.00 per hour


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance


  • 8 hour shift
  • Monday to Friday

Ability to commute/relocate:

  • Santa Ana, CA 92701: Reliably commute or planning to relocate before starting work (Required)


  • Healthcare management: 1 year (Required)
  • Public health: 1 year (Required)


  • Spanish (Required)

Work Location: One location