Case Manager for Detroit Quick Response Team

Job Title: Case Manager – Detroit Quick Response Team (DQRT)
Reports To: Program Manager, Detroit Quick Response Team
Classification: Full-Time | Grant-Funded
Location: Detroit, MI (Field-based with office hours at designated site)

Position Overview:

The Case Manager for the Detroit Quick Response Team (DQRT) provides intensive, long-term support to individuals impacted by substance use disorder, with a specific focus on co-occurring mental health challenges and barriers related to housing, income, or employment. This role is responsible for outreach, case management, transportation, and systems coordination aimed at improving participant stability and overall quality of life. The Case Manager also plays a key role in managing follow-up efforts, tracking outcomes, and building strong relationships within Detroit’s criminal justice and housing systems to strengthen service connections.

Key Responsibilities:

Outreach & Immediate Engagement

• Participate in field-based outreach alongside DQRT team members following non-fatal overdoses or public safety referrals.
• Conduct home and community visits to offer support, assess needs, and build trust with participants.
• Provide harm reduction education and distribute resources such as naloxone, hygiene supplies, and referral materials.

Case Management & Coordination of Care

• Deliver person-centered, intensive case management for participants with complex needs, supporting long-term recovery and stability.
• Develop individualized support plans that address substance use, mental health, and barriers related to housing, income, or employment.
• Coordinate services across treatment providers, housing agencies, workforce development programs, and the criminal justice system.
• Provide transportation to treatment, housing, legal, and support service appointments to reduce barriers to engagement.
• Maintain regular contact with participants and offer consistent follow-up for up to 12 months.

Outcome Management & Quality of Life Focus

• Track participant engagement, service utilization, and progress using FAN’s case management systems.
• Monitor and document improvements in participants’ quality of life, including health, safety, housing, and purpose.
• Collaborate with leadership to analyze trends and contribute to continuous program improvement.

System Collaboration & Advocacy

• Build and sustain strong working relationships with courts, probation departments, shelters, behavioral health providers, and reentry programs.
• Serve as a liaison between participants and systems partners, advocating for timely, equitable access to needed services.
• Participate in local coalitions, multidisciplinary teams, and community initiatives aimed at reducing barriers and improving coordination.

Qualifications:

• Bachelor’s degree in Social Work, Human Services, Criminal Justice, or related field required — or equivalent professional/lived experience.
• Minimum of 2 years of experience in case management, outreach, or behavioral health services.
• Working knowledge of substance use disorder, harm reduction principles, mental health supports, and Detroit’s housing and justice system resources.
• Ability to build rapport with diverse populations and respond effectively in high-stress or crisis situations.
• Must have a valid driver’s license, reliable vehicle, and current auto insurance (mileage reimbursement provided).

Preferred Experience:

• Experience supporting justice-involved individuals or those experiencing homelessness.
• Familiarity with community-based crisis response or deflection/diversion programming.
• Lived experience in recovery or system involvement is valued and respected.

Job Type: Full-time

Pay: $21.00 - $24.00 per hour

Expected hours: No less than 40 per week

Benefits:

• Flexible schedule
• Flexible spending account
• Life insurance
• Professional development assistance

Schedule:

• 8 hour shift
• Day shift
• Evenings as needed
• Evening shift
• Monday to Friday
• Morning shift
• On call
• Rotating weekends
• Weekends as needed

People with a criminal record are encouraged to apply

Work Location: In person