Case Manager (Success Coach)

JumpHire Success Coach

Benefits: Medical, Dental, Vision, Life, 401k, 15 days PTO, holidays, 5 sick days

JumpHire is looking for a motivated Success Coach to join our training program. As a Success Coach, you will be responsible for supporting trainees throughout their progression within JumpHire. You will connect trainees to community resources and help them develop a plan to minimize obstacles in their lives. The Success Coach will have regular check-ins with trainees to make sure they are progressing properly during their journey within JumpHire.

Duties: Provide support and encouragement for JumpHire members throughout their training; monitor and report members’ progression; develop customized plans to help members minimize barriers to success; work with JumpHire admin to enhance members' experience; provide and prevent churn of members.

Job Responsibilities:

• Advocate for needed services and entitlements; obtain additional resources; intervene in crises; provide personal support
• Assess each member’s unique needs
• Develop action plans to help minimize obstacles to success
• Conduct orientation for new members by reviewing assessments and applications
• Evaluate members’ strengths and weaknesses through check-in meetings
• Establish resource programs by setting schedules and routines
• Coordinate and arrange financial aid with the admin team
• Monitor participant progress by verifying members’ attendance; observing and evaluating training progression
• Maintain members’ records by reviewing case notes, logging events, and monitoring progress.
• Communicate to Executive Director on members’ progress by conducting weekly meetings and evaluations
• Relay pertinent member evaluation results to the admin team
• Prepare members for graduation through scheduling mock interviews and exit interviews
• Offer suggestions to improve existing program design by evaluating current workflow and changing participant needs
• Share suggestions to admin team and assist in implementing changes such as rewriting policies and procedures
• Prepare monthly reports by collecting, analyzing, and summarizing training progression

Position Profile

• Outgoing personality and enjoys speaking to people
• Ability to operate with a high level of integrity
• Strong interpersonal skills and skilled at resolving conflict and deescalating situations
• Ability to use good judgment for decision making
• Problem-solver and “can-do” attitude

Job Requirements:

• A high school diploma or GED
• 4+ years of social work experience or experience in a similar occupation
• Professional or personal experience supporting individuals from disadvantaged communities
• Ability to communicate effectively with young adults

Background Check:

As a condition of employment, you will be required to submit to and satisfactorily clear a fingerprinting, background screening, and drug test. Please note Medical Marijuana cards do not exempt you from successfully passing your drug test.

JumpHire is committed to the policy of Equal Opportunity prohibiting discrimination in the workplace because of race, color, religion, national origin, sexual orientation, political affiliation, age, or disability.

Job Type: Full-time

Pay: $55,000.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift

Experience:

• Social Work: 2 years (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: Hybrid remote in Chicago, IL 60612