Charlotte, NC - Customer Support Specialist

Web-Don Inc

3.2 out of 5 stars

1400 Ameron Drive, Charlotte, NC 28206

$20 - $24 an hour - Full-time

Profile insights

Find out how your skills align with the job description

Skills

Do you have experience in Problem-solving?

Languages

Do you know English?

Job details

Pay

$20 - $24 an hour

Job type

Full-time

Shift and schedule

No weekends
No nights
Weekends & holidays off

Work setting

In-person

Benefits

Pulled from the full job description

Paid training
On-the-job training
401(k)
Health insurance
Paid time off
Vision insurance
Dental insurance

Full job description

Job Summary
We believe great support isn't just about solving problems - it's making people feel heard. We are looking for someone who genuinely loves doing that. Our Charlotte team is growing, and we need a Customer Support Specialist who brings patience, positivity and a real desire to help in every interaction. Experience at the big box home improvement stores, specifically in kitchen and bath or contractor services would be a great stepping stone to this position with no nights and weekends required!

What you'll do:

Be the friendly first point of contact for our customers via phone, email, and chat
Listen carefully, troubleshoot quickly, and follow through on every issue
Collaborate with a close-knit team that has each other's backs
Help us improve the customer experience by sharing feedback and ideas
Assist clients with product information, service details, and troubleshooting issues to ensure a high level of customer satisfaction
Conduct outbound calls to follow up on customer requests or promote additional services, supporting sales growth
Accurately enter and update customer data in our systems using Microsoft Office tools and other computer applications
Handle cash transactions when necessary with precision and integrity, maintaining accurate records of all transactions
Analyze customer feedback and call data to identify trends and suggest improvements for better service delivery

Qualifications

Fluency in English; bilingual abilities would be a plus
Prior experience in customer support, home improvement center or building materials is advantageous
A strong, warm communication style - even on the tough days
Someone who takes pride in doing right by the customer
Proficiency in Microsoft Office Suite (Word, Excel) and general computer literacy
Experience with data entry, analysis skills, and handling cash accurately
Ability to manage multiple tasks efficiently in a fast-paced environment with strong attention to detail
Previous outbound calling experience or client services background is a plus

Embark on a rewarding career where your enthusiasm and skills can truly shine! We’re dedicated to supporting your growth through ongoing training and development opportunities. Join us today as we deliver outstanding service that makes a difference!

Pay: $20.00 - $24.00 per hour

Benefits: