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Chief Human Resources Officer (CHRO) (COO)

YWCA Greater Cincinnati
3.3 out of 5
898 Walnut Street, Cincinnati, OH 45202
$115,000 - $135,000 a year - Full-time


898 Walnut Street, Cincinnati, OH 45202

Pulled from the full job description

  • Dental insurance
  • Employee assistance program
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance

Full job description

YWCA USA is on a mission to eliminate racism, empower women, stand up for social justice, help families, and strengthen communities. YWCA has been at the forefront of the most pressing social movements for more than 150 years — from voting rights to civil rights, from affordable housing to pay equity, from violence prevention to health care reform. Today, we combine programming and advocacy in order to generate institutional change in three key areas: racial justice and civil rights, empowerment and economic advancement of women and girls, and health and safety of women and girls. YWCA Greater Cincinnati was founded in 1868 and was the fifth YWCA association in the United States.


Start date: March 2023

The Chief Operating Officer (COO/CHRO) is the human resources officer for YWCA Greater Cinciannti. The COO advises the President/CEO and is responsible for providing leadership and management to the human resources and operations functions of the agency. The COO/HR will possess demonstrated experience in applying effective leadership principles; expertise in the areas of human resources management, interpersonal relations, planning, collaboration, issue analysis, risk management, operational effectiveness principles, and decision making tools.

The COO/HR actively demonstrates a passion for the YWCA mission of eliminating racism, empowering women, and promoting peace, justice, freedom and dignity for all. This is a rewarding, challenging, and unique opportunity to make a difference!


Demonstrated experience in applying effective leadership principles; expertise in the areas of interpersonal relations, planning, collaboration, issue analysis, risk management, operational effectiveness principles, and decision making tools.


  • Contribute to the overall leadership and strategic direction of the agency as a member of the C-suite team.
  • Provide overall strategy, purpose & vision for HR, facilities, IT, telecommunications, and safety/security
  • Establish and implement HR practices and policies that effectively communicate and support the organization’s mission and strategic vision
  • Develop operational infrastructure for HR, facilities, IT, telecommunications, and safety/security
  • Aware of YWCA USA strategic business plan and its impact our the agency
  • Maneuver through uncertainty, spearhead strategies and execute plans
  • In conjunction with the President/CEO, develop and annually review, and make recommendations for improvement of the agency’s policies, procedures and practices on personnel matters
  • Build and enhance a culture of respect, openness, equity, honesty, empathy, and empowerment
  • Drive change, creativity and improvement in the agency (from good to great!)


  • Maintain knowledge of industry trends, employment legislation and ensures organization's compliance
  • Supports and oversees HR functions: talent acquisition, onboarding, benefits, retirement, training, performance management, career & leadership development, employee relations, retention, culture & compensation.
  • Implement programs that celebrate staff accomplishments and strengths
  • Consult with legal counsel as appropriate and/or as directed by the President/CEO on personnel matters
  • Function as strategic business partner and works directly with YWCA supervisors to assist them in carrying out their responsibilities on personnel matters, including rewards/recognition and coaching or corrective practices to align personnel with the agency’s culture and goals
  • Plan all-staff events including Staff Recognition and holiday luncheon
  • Monitor unemployment and workers’ compensation claims and represents the agency at hearings
  • Coordinate or conduct exit interviews for departing staff


  • Supervise the staff of the human resource and facilities departments; work with IT and telecommunications providers
  • Implement effective team building strategies
  • Conduct staff performance reviews
  • Recommend and participate in staff development for the organization
  • Inspire, train and motivate a diverse, engaged workforce


  • Stand up for racial and gender equity and work to advance the empowerment of underserved populations. Deepen the organization’s capacity as an anti-racist, multicultural organization.
  • Advance a thriving culture and provide organizational leadership
  • Establish credibility throughout the organization and with the board as an effective developer of solutions to administrative business challenges
  • Address emerging staff (internal) issues in diversity, values and ethics
  • Foster a success-oriented, accountable environment


  • Coordinate with the Facilities Manager on facilities management plan, including renovation and construction projects.
  • In facility management, determine the needs for, assess the viability of internal or external sourcing of, and manage the ongoing provision of activities and services for telecommunications, facilities services, building maintenance, construction management, and security.
  • Provide overall IT strategy, purpose and vision.
  • Create and maintain electronic shared filing structure for Agency.
  • Ensure proper electronic retention per governmental requirements and best practices.
  • Manage CISCO phones and voicemail systems.


  • Bachelor’s degree and experience in Human Resources Administration or related field.
  • A minimum of 8 years of HR experience with related experience in several of the administrative areas and at the highest level of an organization, preferably in a non-profit environment of comparable scope and complexity
  • Experience in facilities management and telecommunications systems preferred.
  • Demonstrated commitment to the YWCA and its mission of the empowerment of women and elimination of racism.
  • Extensive managerial experience, including supervision and development of staff
  • Budget development and management experience
  • Understanding of change management is desired
  • Excellent communication and presentation skills and the ability to relate to all levels of staff, Board, clients, communities, donors
  • Must possess a thorough working knowledge of Microsoft Office programs


  • SHRM-CP is a plus

Skills/Specialized Knowledge/Abilities

  • Ability to work well with others.
  • Ability to maintain the highest levels of confidentiality regarding business and staff information
  • Ability to identify and respond to the needs/concerns of women and girls, specifically in the BIPOC population
  • Understanding of the social/cultural/racial effects on underserved populations including women and BIPOC population
  • Advanced attention to detail and accuracy in all work
  • Ability to work with individuals across the spectrum of gender, race, religion, ethnicity, national origin, sexual orientation, socioeconomic and educational backgrounds
  • Ability to reflect the YWCA mission to empower women and eliminate racism


Working Hours/Environment

  • Full time; 37.5 hours per week
  • Work is primarily accomplished within a hybrid environment working on site and remotely, but does include work and meetings throughout the community, along with related travel. May need to work hours above and beyond typical working hours and be present on-site during emergencies.


  • Some travel to YWCA locations and for events, conferences, etc.

This job description does not constitute a written or implied contract of employment. This job description is not intended and should not be construed, to be an exhaustive list of all responsibilities, skills, efforts, or work conditions associated with the job. Furthermore, the employer reserves the right to revise or change job duties and responsibilities as the need arises.

The YWCA Greater Cincinnati provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Type: Full-time

Pay: $115,000.00 - $135,000.00 per year


  • Dental insurance
  • Employee assistance program
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance


  • Monday to Friday

Application Question(s):

  • Are you comfortable working in a hybrid environment?


  • Bachelor's (Required)


  • executive management: 5 years (Required)
  • Nonprofit management: 3 years (Preferred)
  • Human Resources: 8 years (Preferred)

Work Location: Hybrid remote in Cincinnati, OH 45202