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Client Service Representative - Ottumwa Family Animal Care

Ottumwa Family Animal Care
2830 North Court Street, Ottumwa, IA 52501
$12 - $14 an hour - Part-time


2830 North Court Street, Ottumwa, IA 52501

Pulled from the full job description

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee discount
  • Flexible schedule
  • Health insurance

Full job description

Ottumwa Family Animal Care is a 3 doctor practice servicing small animals & exotics. From wellness pet exams and vaccines to advanced diagnostics and complex surgical procedures, our services assure you of the highest quality of care possible. We take pride in staying current with the latest advancements in veterinary medicine and technology, allowing us to provide the best possible care for your pet. Trust us to be your partner in your pet’s health and wellness journey.

We are excited to add a new member to our team! We are looking for an individual who is good at communicating, organization, and multi-tasking, and who is ready to work in a fast-paced environment. The ideal candidate would have 1-2 years' prior experience working in reception or customer service.

Operating Hours:
Monday, Wed, Thursday, Friday 7:30a-5:30p
Tuesday 7:30a-7:00p
Saturday 7:30a-12:00p

We are proud to offer our teammates comprehensive benefits:

  • Medical, Dental, and Vision insurance
  • Disability insurance
  • Life insurance
  • Paid time off
  • 401(k) with match
  • Flexible schedule

Position Purpose

Reporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services. The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience.

Client Service Representative Competencies

· Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented.

· Collaboration & Teamwork: Carefully coordinating actions with practice team members. Quickly incorporating feedback to ensure positive results. Sharing ideas and being open to other’s ideas.

· Communicating: Conveying patient visit outcomes to clients and teammates to ensure successful client care, applying excellent written and verbal skills.

· Active Listening: Following the expressed wishes of teammates and clients.

· Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.

Essential Responsibilities

· Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.

· Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.

· Processes cash, checks, charge card payments and credit account payments.

· Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.

· Assists in the updating of client/patient files, as needed.

· Prepares and sends client correspondence.

· Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.

· Performs a backup of the computer system on a regular basis, as directed.

· Performs and oversees the performance of posting daily business.

· Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.

· Answers incoming telephone calls applying proper telephone etiquette.

· Presents clients with medications, instructions, new client kits and any other take home items.

· Handles emergency situations with great care, patience, and following established clinic policies and procedures.

· Addresses client concerns in a calm and appropriate manner, ensuring every experience ends in satisfaction.

Requirements / Qualifications

· High school diploma or equivalent

· Previous veterinary experience preferred

· Previous reception experience required

Job Type: Part-time

Pay: $12.00 - $14.00 per hour

Expected hours: 30 – 40 per week


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance


  • 4x10
  • Monday to Friday
  • Weekends as needed

Work setting:

  • In-person


  • reception: 1 year (Preferred)
  • veterinary: 1 year (Preferred)
  • Phone etiquette: 1 year (Preferred)
  • Front desk: 1 year (Preferred)
  • Customer service: 1 year (Preferred)

Ability to Relocate:

  • Ottumwa, IA 52501: Relocate before starting work (Required)

Work Location: In person