Client Service Specialist/Case Worker

Are you looking to make a difference in people's lives while you work? You can do that by joining our team!

We offer one of the BEST benefits packages you can find including:

* Four health insurance options including HMO and PPO with low employee cost.

* Generous paid time off including one Wellness Day per year.

* A PAID week off during the holidays as well as many other paid holidays throughout the year.

* Company paid life insurance and long-term disability.

Central Florida Community Action Agency is a non-profit organization that provides assistance to low-income residents of Alachua, Marion, and Levy Counties. Our mission it to promote economic mobility by helping people living in poverty achieve self-sufficiency.

The Central Florida Community Action Agency is seeking a Client Service Specialist to join our team. We are seeking someone passionate about helping others in the community.

This position serves as a case management specialist/social worker across all agency programs in Alachua, Levy, and Marion counties.

This position can be filled in our Gainesville or Ocala locations.

EDUCATION & SKILLS REQUIREMENTS:

• Associate degree in social services or human services related to field and/or bachelor’s degree in social work or other human services related field preferred but not required.
• High school diploma and three to five years of experience working with low-income families is acceptable in lieu of educational requirement.
• Must be able to travel for work related activities.
• General knowledge of office procedures and protocols.
• Must be able to use computerized programs, including computer databases and be familiar with Microsoft Office suite.
• Must have excellent oral and written communication skills.
• Experience working in a professional office environment.

KEY RESPONSIBILITIES:

• Monitors, evaluates, and maintains community service network in CFCAA service areas.
• Determines client eligibility for all available services.
• Guides clients in the completion of applications and the collection of information necessary to verify qualification for specific services.
• Provides information to the public on the availability of programs and activities.
• Works with other community-based organizations and entities in providing referral services and in the establishment of partnerships. Also assists in promoting proper outcomes of case management clients.
• Coordinates with field staff from other departments in assigned counties in order to share ways of improving services to the community.
• Enters client information into appropriate database(s) and updates said database(s) with service information, case notes, etc., as required by policy and/or practice.
• Establishes and maintains an information referral system in order to provide clients services that are currently available within the community.
• Works with staff, administrative team members, and the Board in the development and review of program changes from DEO and program reporting.
• Review and approve contractor invoices.
• Attends trainings and meetings, as scheduled and/or assigned.
• Assist with coordination of community outreach activities that include program services and outreach designed to inform the public about the agency programs.
• Assist with the development and collection of information for the Community Needs Assessment.
• Provide program support with clerical tasks to include phone coverage, copying, collating, filing, faxing, emailing.

Performs other duties as assigned.

Central Florida Community Action Agency provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This position is a non-exempt position. Apply at Indeed.com. NO phone calls or walk-ins.

Job Type: Full-time

Pay: $16.50 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person