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Clinical Call Center Support Staff

HealthSource Integrated Solutions
Topeka, KS 66614
From $12.50 an hour - Full-time


Topeka, KS 66614

Pulled from the full job description

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Paid time off
  • Vision insurance

Full job description

HealthSource Integrated Solutions (HIS) is looking for highly competent staff to join our team in providing telephonic crisis intervention services! HIS, a leader in crisis intervention services in the state of Kansas, provides 24/7 telephonic support to individuals in crisis. We are looking for compassionate, hardworking professionals to join our amazing team.

The Call Center Support Staff is responsible for performing a variety of clerical office tasks, customer service tasks, administrative tasks and providing customer service telephone support for the HealthSource Call Center.


  • Gathers and assesses document information from mental health professionals, health professionals, and other providers requesting screening for managed behavioral care contracts.
  • Determines urgency and contacts the appropriate Community Mental Health Center (CMHC) within the specified time frames.
  • Receives calls from CMHCs, hospitals or other providers and provides consultation on program issues.
  • Conducts various types of follow-up calls.
  • Assists Clinical Director in keeping resources updated, processing incoming faxes and electronic filing for all Call Center programs.
  • Assist QMHP in bed search and faxing of tele-video assessments.


  • High School Diploma or GED required. Associates or vocational degree preferred.
  • Coursework in social services or related field is preferred.
  • Two (2) years of experience in customer service and data entry.
  • Strong customer service skills
  • Computer and typing proficiency


  • Our company pays 70% of health and dental insurance costs.
  • We also provide 9 paid holidays and paid time off.
  • Our employees are eligible to participate in our 401k after their first year of employment.

Position Type:

  • Full Time
  • Evenings/Nights, some weekends and holidays required.

Job Type: Full-time

Pay: From $12.50 per hour


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Paid time off
  • Vision insurance


  • 8 hour shift
  • Night shift


  • High school or equivalent (Preferred)


  • Social Services: 2 years (Required)

Work Location:

  • One location

Work Remotely:

  • No