Clinical Service Coordinator

Company Overview

Gateways Community Services is a dedicated non-profit organization committed to enhancing the lives of over 3,000 individuals with disabilities, acquired brain disorders, autism, older adults, and veterans. Our mission is to provide innovative and high-quality long-term services that promote independence and meaningful living.

Summary

To provide exemplary customer service to clinically complex individuals, families, and teams served. Provide coordination of services, connection to resources, assistance and advocacy to meet the needs of individuals served. Proactively meet service coordination (SC) compliance measures and ensure quality integrity per He-M. 503 regulations, agency best practices with a person-centered focus. Seek creative solutions in a timely fashion.

Essential Job Functions:

Clinical Services Functions

• Provide assistance for individuals to access support services in consideration of presentation and person-centered needs (i.e. residential/vocational, medical, dental, psychological services, adaptive equipment, e-mods, etc.).
• Participate in community network meetings related to this role.
• Develop working knowledge of local police procedures, court activity, court orders and applicable DHHS policies and procedures. Accesses information regarding criminal actions & behaviors from police and courts.
• Familiarity with state resources, such as the Secure Psychiatric Unit, psychiatric designated receiving facilities, and other treatment programs as well as RSA 171-B, 135-C and relevant policies.
• Familiarity of behavioral patterns related to co-occurring mental health diagnoses.
• File review to include analyzing data, providing succinct timelines, and generating professional reports/deliverables.
• Engage in proactive planning with individuals and teams regarding mitigation of client risk issues. Elevate issues as appropriate.

Service Coordination Functions

• Facilitate the annual service planning process and team meetings, as well as participation and potential facilitation of multi-disciplinary teams
• Aid to access support services dependent on need (i.e. residential/vocational, medical, dental, psychological services, adaptive equipment, etc.)
• Documentation/paperwork compliance; Prepare and maintain continuity of documentation throughout the client record as well as associated forms, applications, etc.
• Information, referral and assistance to access generic and specialized community resources
• Facilitate communication and maintain effective professional relationships with the team
• Maintain a working knowledge of and adhere to all applicable state and federal program regulations
• Identify and access needed funding for services through service agreement planning, identifying, facilitating the process to advocate for needed services
• Exercise discretion and judgment to development and monitor services to ensure clinically and fiscally responsible programs and treatment
• Ensure that the services presented are clinically and fiscally appropriate.

Advocacy

• Advocate on behalf of the individual
• Report any human right violations or service concerns as a mandatory reporter
• Promote and protect individuals’ rights

Quality Assurance

• Assure that services and support agreed upon during the annual planning meeting are being provided in a satisfactory and timely manner
• Exercise discretion and independent judgment regarding development and monitoring of all services
• Ensure individuals/guardians satisfaction with services through monthly contacts and quarterly satisfaction surveys
• Develop proactive crisis management skills and monitor events for positive responses
• File review-self regulate client files per state regulations and compliance measures

Other Responsibilities

• Monitor services for safety, quality, and satisfaction
• Utilize funded community-based organizations and resources to reduce costs and bolster client support. Utilize community resources as needed to provide a continuum of care
• Work collaboratively with other staff/departments and programs – be responsive and respectful of agency staff across departments
• Never hold up the work of others; communication is key
• Attend agency and departmental staff meetings
• Participate in internal and community committees/groups as assigned
• Contribute to the development of healthy team relationships and departmental atmosphere
• Emergency on-call rotation
• Responsible for promoting health & safety within organization as defined by Safety Committee/Company policy
• Promote & work towards meeting agency goals and objectives as defined in the strategic plan
• Compliance with all Gateways Community Services policies and procedures
• Complete all necessary required trainings and continue to attend training

Qualifications, Education and Experience

• Bachelor’s Degree preferred in related field
• Prior casework or related experience with ID/DD population and their families
• Strong belief in the provision of community services for the population served
• Ability to function as a member of a team and be a team builder
• Technical competence (Proficient in MS Office applications; word processing and spread sheet (Word/Excel) - Relational data base knowledge a plus
• Ability to work effectively with individuals with developmental disabilities and ability to advocate and help them advocate on their behalf
• Effective interpersonal and communication skills
• Good organizational/time management skills
• Knowledge of Gateways Community Services, Greater Nashua community and available resources
• Valid drivers’ license and applicable vehicle insurance for business travel

Productivity Tools and Resources

PC Workstation; General and Remote access to Gateways Community Services’ network

Mileage Reimbursement

On-call stipend

Physical Requirements

• Standing: Occasionally
• Sitting: (A minimum of 5 hours)
• Walking: Occasionally
• Bending: Occasionally
• Twisting of Spine: Occasionally
• Lifting: Light (less than 30 lbs.) infrequently
• Carrying: Light (30 – 50 lbs.) infrequent distance – 100 ft.
• Pushing/Pulling: under 75 lbs. without assistance infrequently

Key competencies

• Planning and organizing
• Decision-making
• Critical thinking and problem-solving skills
• Communication skills
• Influencing and leading
• Delegation
• Teamwork
• Negotiation
• Conflict management
• Adaptability
• Stress management

TRAINING AND DEVELOPMENT (REQUIRED)

• Introduction to NH Human Services: Overview of Developmental Disabilities and Human
• Rights (New Hire w/in 3 months)
• HIPAA (New Hire)
• Universal Precautions (New Hire & Annual)
• State of NH Service Coordinator Training
• Service Coordination Training Manual
• Health Risk Screening Tool
• Person Centered Planning
• CPR-First Aid
• Safety Cares

STATEMENT AND APPROVAL

Essential job functions, other responsibilities and the physical requirements listed are considered essential to ensure the safety and well-being of the clients we serve. We will consider alternate methods of accomplishing tasks to accommodate any physical limitations if requested.

In an emergency, all staff may be required to perform activities that are above and beyond what is indicated in this job description to ensure the safety of the individuals we serve.

Job Type: Full-time

Pay: $22.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Ability to Commute:

• Nashua, NH 03060 (Required)

Ability to Relocate:

• Nashua, NH 03060: Relocate before starting work (Required)

Work Location: In person