Community Engagement and Marketing Representative

Perfected Claims is looking for a part time Community Engagement and Marketing Representative who is based in northwest Georgia, including the metro Atlanta or Chattanooga areas.

The Community Engagement and Marketing Representative connects our campaign’s purpose, mission, and vision with the community. You will lead the creation and management of engaging social media content, ensuring alignment with community values and high-level messaging strategies. You’ll be a key player in crafting and sharing impactful visuals, videos, and stories that highlight our campaign’s work and outreach efforts.

You will curate relevant and trending content to keep our community informed and engaged while responding authentically to questions, comments, and messages from our followers. You'll foster connections with businesses, organizations, and community leaders to expand our network and drive community engagement.

This role requires you to collaborate with internal teams and external partners, including media outlets and creative agencies, to produce consistent and compelling marketing materials. You will also monitor social media performance and provide regular reports to senior leadership to ensure our outreach and engagement goals are met.

Duties and Responsibilities

• Connect the campaign’s purpose, mission, and vision to the community.
• Plan and create engaging content, including images, videos, and captions, that align with the community’s perspective, tone, and high-level messaging strategy.
• Curate relevant and trending content from other sources to share with the audience.
• Collaborate with our internal and external marketing and creative partners to create compelling visuals and copy.
• Collaborate on media advisory(ies), press release(s) with local, state, and national media outlets.
• Collaborate on Run of Shows (ROS) for internal and external video production(s), paid advertisement(s), interview(s), town hall(s) and similar marketing opportunities.
• Collaborate and create local marketing assets such as video(s) and photo(s) for the campaign.
• Research and propose marketing opportunities aligned with the campaign’s purpose, mission, and vision to the community.
• Respond to comments, messages, and mentions from followers in a timely and authentic manner. Foster conversations, answer questions, and engage with the audience to build relationships.
• Address and manage any negative feedback, complaints, or potential PR crises promptly and professionally. Alert senior leadership teams as necessary.
• Manage social media profiles in Loomly (or similar program) across different platforms, ensuring consistent branding and messaging while tailoring content for each platform's unique audience.
• Provide social media analytics/reporting to the Community Outreach Supervisor, and/or Sr. Director of Ground Torts.
• Ensure all content and responses are compliant and approved by legal and ethics counsel.
• Ensure all content includes approved legal disclaimers.
• Attend internal events hosted by our campaign and external events hosted by community organizations, businesses, etc to deepen our understanding of the community wants and needs.
• Connect existing network, community leaders and influencers to partner and engage with the campaign efforts.
• Create new networks and new organization affiliations to our campaign’s efforts.
• Consult the Community Outreach Supervisor re: messaging and efforts surrounding gatherings, community events, and internal and external events.
• Consult with and promote the campaign’s Public Advocate(s), Expert(s), Legal team and Community Outreach efforts.
• Collaborate with our marketing, creative, community outreach, ground and legal operations to ensure our messaging and community engagement is performing to the needs of the community.
• Perform other duties as assigned.

Required Qualifications

• High school diploma; Bachelor’s degree in Marketing, Communications, Public Relations, or related field is a plus.
• 3-5+ years of experience in social media management and/or digital marketing.
• Proven ability to create and manage engaging content (images, video, copywriting) across social media platforms.
• Proficient with social media management tools (e.g., Loomly, or similar program) and analytics/reporting for tracking performance.
• Proficient in Google Workspace applications.
• Strong communication skills for engaging diverse audiences and handling sensitive community interactions.
• Experience building relationships with community leaders, organizations, and influencers.
• Ability to manage and respond to negative social media feedback professionally.
• Ability to act with integrity, professionalism, and confidentiality.
• Compassion and understanding for people in crisis.

Skills and Abilities

• Strong attention to detail.
• Ability to accomplish tasks within a given time frame.
• Ability to work within a team environment.
• Ability to contribute to the purpose, mission and vision of the campaign.
• Flexibility, and willingness to collaborate, and adapt.
• Ability to work in a fast-paced and sometimes stressful service environment.
• Ability and willingness to travel (primarily in-state) to events as needed.
• Ability and willingness to work weekends, evenings, and other non-traditional schedules.

Physical Requirements

• Frequent need for oral, written, and auditory communication.
• Occasional need to lift up to 20 pounds.
• Ability to sit and stand for long periods of time.
• Prolonged periods working on a computer.
• Frequent repetitive hand and wrist motions.
• Occasional need for travel.

This position description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties as may be required. Strategic Campaign Sourcing LLC has the right to revise this position description at any time.

Strategic Campaign Sourcing LLC is an equal opportunity employer.

If you need an accommodation during the application process due to a disability, please contact us at talent@perfectedclaims.com or you may call us at 340-423-7199 and ask for Human Resources.

Job Type: Part-time

Pay: $29.80 per hour

Expected hours: 20 – 25 per week

Benefits:

• 401(k)

Schedule:

• Evenings as needed
• Monday to Friday
• Weekends as needed

Work Location: Hybrid remote in Dalton, GA 30721