Community Engagement Coordinator

Position Title: Community Engagement Coordinator

Overtime Status: Non-exempt

Department: Program

Location: Kalamazoo, MI

Reports To: Enrollment Manager

Salary: $42,500-$50,000

# of People Supervised: 0-4

POSITION PURPOSE

The Community Engagement Coordinator assists in driving the strategic growth of the agency by providing support, assistance, and coordination of logistics related to the development of programs, volunteer recruitment, and youth outreach efforts in Southwest Michigan. The Community Engagement Coordinator position reports to the Strategic Engagement Manager and supports the Marketing and Engagement team. This position works in collaboration with cross-functional teams to support the agency's mission. Additionally, this position is responsible for providing project support related to the cultivation and stewardship of new and existing business, community, and organizational partners and functions to achieve three distinct goals: programs that increase volunteer recruitment (mentors); development and training to support program implementation; and enhance brand awareness and exposure to raise the visibility of the organization. The Community Engagement Coordinator works within a customer-focused, goal-driven department and assists in driving the vision, strategies, and tactics for increasing consideration by volunteers, families and external partners and deepens and expands external relationships to enhance the agency’s ability to achieve its mission.

ESSENTIAL FUNCTIONS:

Volunteer and Child Recruitment, Reporting, and Inquiry

· Coordinate and provide on-site support for community outreach events to recruit volunteers, children (as needed), and increase the visibility of BBBS in our 4 county service areas. Responsible for ensuring agency recruitment and engagement events are staffed.

• Assists the Director of Programs, Enrollment Manager, and Outreach Specialists in planning and implementation of programs designed to generate more volunteers and matches, strengthen Big and Little match relationships, and positively impact youth development and outcomes.

· Works with the Service Delivery Team members to ensure a smooth transition and start for volunteers and matches, including delivery of information sessions, volunteer training opportunities, and ongoing opportunities for the development of program activities that further the agency mission.

· Effectively move the volunteer from the point of first contact to active enrollment.

· Identify and eliminate any barriers interfering with the initial enrollment process.

· Follow process through to next point of contact.

· Send forms or program information as needed to volunteers, families or school administrators.

· Collaborate with other service delivery staff to ensure smooth transition among functions.

· Enter all inquiries and pertinent data into database, ensuring accuracy and timelines of information systems.

Community Partnerships

· Network, build rapport and positive relationships with all external and internal customers and partners to recruit and retain contacts and grow partnership opportunities including local businesses, association memberships, corporate partner and agency events, diversity-focused affinity groups, etc.

· Provide logistical support for customer-centric service delivery to increase outreach, customer service, recruitment, enrollment, partnerships, and communication including the High School Bigs Program.

· Provide project coordination and support for agency program development and special programs, and act as the BBBS coordinator for the Junior Leadership Committee.

· Add, coordinate, and track communications with stakeholders in agency databases, including Match Force and Raiser’s Edge.

• Provides logistical support to Service Delivery team members for customer-centric service delivery to increase outreach, customer service, recruitment, enrollment, partnerships, and communication.

· Collaborates with Service Delivery team members to develop existing and new external partners (i.e. schools, community centers, corporations, etc.) to build opportunities and enhance volunteer participation in agency mentoring programs.

· Maintain customer service at levels exceeding expectations of our partners, volunteers, parents, and children.

GENERAL:

· Attend required meetings and events as scheduled.

· Establish and promote positive communication among all team members of BBBS to increase collaboration and reduce inefficiencies.

· Represent BBBS in a professional manner at all times, providing courteous service to both internal and external constituents and presenting a positive image of BBBS.

· Abide by BBBS policies and practices.

· BBBS embraces and supports philosophies related to diversity and inclusiveness, all BBBS staff are required to complete 10 hours of inclusion training opportunities per year.

· Complete other duties as assigned.

EDUCATION & RELATED WORK EXPERIENCE

· Must have a high school diploma/GED equivalent and meet one of the following criteria:

o A documented bachelor’s degree, from an accredited college or university, in a field that is determined by the agency to be appropriate for the position(s), or candidates shall be within six months of degree completion.

o A documented associate degree or two years of higher education experience, from an accredited college or university in a field that is determined by the agency to be appropriate for the position(s) and two years of relevant work experience in related fields, such as social work, counseling, social services, child development, or other related fields.

o Four years of relevant work experience in related fields, such as social work, counseling, social services, child development, or other related fields.

YEARS OF RELATED WORK EXPERIENCE:

· A minimum of two years of coordinator experience.

SKILLS AND KNOWLEDGE Required Preferred

Goal-driven approach to work with a demonstrated ability to develop rapport with individuals from diverse sectors X

Experience recruiting, motivating and leading volunteers X

Ability to successfully work in a team environment (align and coordinate efforts) X

Persuasive written and face-to-face verbal communication skills with proven bottom-line results X

Exhibit a strong customer/client focus and enthusiastic, positive attitude X

Ability to multi-task, work independently, and adhere to timelines X

Demonstrated integrity and commitment to obligations X

An articulated belief in the mission of BBBS X

Proficiency with Microsoft Office software X

Experience with relationship management and/or fund development software X

TRAVEL REQUIREMENTS:

· Required to travel approximately 25-50% of the time to meet agency needs (often in places of employment or individual’s homes), attend conferences and meetings, etc. Travel is generally within the 4 county areas the agency serves.

· Must have reliable transportation. Drivers of privately owned vehicles must have valid driver’s license and meet state required automobile insurance minimums. May be required to transport clients.

WORK ENVIRONMENT/PHYSICAL REQUIREMENTS:

· Must be able to work proficiently with computers and other office equipment.

· Must be able and willing to work evenings and weekends as required by the agency.

Core Competencies and HIGH-PERFORMANCE Indicators

Problem Solving & Analysis: Able to gather appropriate data and diagnose a situation before taking action; separate causes from symptoms; apply lessons learned from others who encountered similar problems or challenges; anticipate problems and develop contingency plans to deal with them; develop and evaluate alternative courses of action. Addresses conflicts from a positive, problem-solving perspective.

Valuing Diversity: Able to seek out and work effectively with others who have diverse perspectives, talents, backgrounds, and/or styles; contribute to a team climate in which differences are valued and supported; challenge any stereotyping or offensive comments; seek and respond to feedback from others about their own behavior that might be perceived as biased.

Resilience & Flexibility: Able to interpret situations and information objectively when stressed; remain calm and professional in potentially difficult or emotionally charged interpersonal interactions; maintain high productivity in stressful situations; maintain high performance in the face of setbacks or changing circumstances; view failures objectively and rebound quickly; work to clarify situations where information or objectives are ambiguous.

Communication: Able to practice active and attentive listening skills to verify understanding; adapt communication content and delivery to individual needs; proactively inform others about developments relevant to the team; openly and diplomatically express an opinion, even when different from that of others. Translate what is heard, observed, or assessed into documentation that is accurate, concise, and clearly communicates key information to others with a need to know.

Decisiveness & Judgment: Able to demonstrate good and ethical judgment in routine, day-to-day decisions; independently make decisions and take action, even in non-routine situations; consider the impact of various options when making decisions; use good judgment in deciding whether to make a decision or consult with supervisor; use awareness of formal and informal decision-making channels to achieve desired results.

Gets Results: Able to demonstrate high personal work standards, balancing quality and quantity with a sense of urgency about results; do everything possible to meet goals and deadlines; persist in the face of repeated challenges; accept responsibility for improving the quality, efficiency, and outcomes of own work.

Customer Focus: Able to build strong working relationships with internal and external customers; identify unexpressed customer needs and potential services to meet those needs; independently anticipate and personalize communication/approach to fit different perspectives, backgrounds, or styles of individuals; prioritize work in alignment with the needs of the customer; use customer knowledge and feedback to improve own work results.

Strategic Alignment: Able to align own work objectives with the organization's strategic plan or objectives; take organizational priorities into consideration when making choices and trade-offs in own work; act with an understanding of how the community affects the business and how own actions and decisions affect other jobs or outcomes; maintain perspective between the overall picture and tactical details.

EQUAL EMPLOYMENT OPPORTUNITIES

BBBSMI provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual orientation, sexual identity, or non-disqualifying physical or mental handicap or disability.

AMERICANS WITH DISABILITIES ACT

Applicants as well as employees who are or become disabled must be able to perform the essential duties & responsibilities either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.

JOB RESPONSIBILITIES

The above statements reflect the general duties, responsibilities, and competencies considered necessary to perform the essential duties & responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. BBBS may change the specific job duties with or without prior notice based on the needs of the organization.

ACKNOWLEDGEMENTS

Creation Date: July 8, 2020 Revision Date: March 10, 2023

Supervisor: I have approved this job description and reviewed it with my employee.

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Employee: I have reviewed this job description with my supervisor and acknowledge receipt.

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Human Resources:

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Job Type: Full-time

Pay: $42,500.00 - $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evenings as needed
• Monday to Friday
• Weekends as needed

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Kalamazoo, MI 49001 (Required)

Ability to Relocate:

• Kalamazoo, MI 49001: Relocate before starting work (Required)

Work Location: In person