Community Resource Hub Coordinator

About United Way of Pueblo County (UWPC):

· Vision: Be a catalyst for sustainable community-driven change to build a healthy future with empowerment for all.

· Mission: To serve as a trusted community leader by leveraging resources in support of collaborative solutions.

· History: Since 1923, United Way of Pueblo County has played a crucial role in our community by providing basic needs and creating opportunities that have lasting effects. Although the organization has had name changes over time, such as the Community Chest, United Fund, and finally, United Way, its focus has always remained the same — to serve our community, build resiliency, and make this region a better place for all who call it home.

· Impact: In just the past five years, we have leveraged more than $17.6 million through funds raised, emergency assistance administration, in-kind contributions, volunteer time, and dollars reinvested into the community through our outreach efforts and programs. We currently serve 17 counties in Colorado.

Scope of Position: The Community Resource Hub Coordinator will be responsible for designing, coordinating, and launching a Community Hub. The Community Hub shall provide critical information on services and resources available in Pueblo County. Responsibilities include: serving as the front-line resource navigator, assessing community needs, coordinating services, building relationships with stakeholders, and ensuring the delivery of effective programs and resources. The coordinator serves as a key point of contact for individuals, partners, and service providers.

The goal of this project is to ensure that Pueblo County has local sustainable services and resources available, accessible, and responsive to all community members, and it is the norm to connect with these services proactively and preventatively. We will achieve this through focused agency collaboration and community capacity building to design, coordinate, and launch a community hub.

We believe that transformational change is possible by working closely with the community and key partners to address the community conditions that hold families back from success. That’s why UWPC brings programs and partners together, through key initiatives, to provide the infrastructure to enable collaborative efforts with key partners and stakeholders aimed to implement new community solutions, strengthen capacity, reshape practices, and directly contribute to measurable changes in the community.

Key Responsibilities/Essential Functions:

Resource Navigation

· Serve as the first point of contact for individuals and organizations seeking assistance (phone, online, face to face).

· Research, identify, and be knowledgeable about available resources.

· Oversee all UWPC front desk duties.

Develop project capacity and identify relevant resources/stakeholders

· Research best practices to ensure evidence-based design.

· Plan, organize, and manage community programs and initiatives offered through the hub.

· Collaborate with local organizations, agencies, and service providers to bring resources to the hub.

· Monitor and evaluate the effectiveness of programs and services, making adjustments as needed.

· Ensure diversity and equity is embedded into the process and create opportunities for parent/family input throughout the process.

Community Engagement:

· Build strong relationships with community members to understand their needs and connect them to appropriate resources.

· Facilitate community meetings, workshops, and events to promote the hub’s services.

· Act as an advocate for the community, voicing their needs and priorities to stakeholders.

Partnership Development:

· Establish and maintain partnerships with local government agencies, nonprofits, schools, businesses, and other key stakeholders.

· Coordinate with partners to expand the scope of services offered through the hub.

· Identify funding opportunities and in-kind support to sustain and grow hub operations.

Operations and Administration:

· Oversee the day-to-day operations of the resource hub.

· Maintain accurate records of services provided, attendance, and outcomes.

· Prepare reports for funders, stakeholders, and organizational leadership.

Outreach and Marketing:

· Develop and implement outreach strategies to increase community awareness of the hub’s programs and services.

· Create promotional materials such as flyers, social media posts, and newsletters.

Evaluation & Continuous Quality Improvement

· Tracking: Use sign-in sheets, surveys, or data collection tools to measure participation and outcomes.

· Feedback: Gather participant and partner feedback regularly.

· Adjustments: Make improvements based on what’s working and what isn’t.

Skills and Abilities:

• A passion for helping those in need and working with nonprofit/community organizations, demonstrated through their work, extracurricular activities, or volunteering.
• Proven experience creating and implementing complex, high-impact programs and services that include multiple partners and stakeholders.
• High attention to detail and excellent time management skills.
• Excellent communication, interpersonal, and negotiation skills.
• Visionary thinker with the ability to inspire and lead a team.
• Strong team orientation, positive attitude, integrity, self-motivation, and discipline.
• Attention to detail, reliability, and organizational skills.
• Strong analytical skills with the ability to pull information from multiple sources and draw sound conclusions.
• Evaluation and measurement of program impact and service delivery (i.e. Results Based Accountability).
• Demonstrated ability to adapt to evolving environments and navigate ambiguity.
• Demonstrated commitment to diversity, equity, and inclusion.
• Ability to assess the organization's needs and take initiative to meet those needs.
• Ability to work independently, self-manage priorities and goals for projects, and consistently meet deadlines.
• Lead others both internally and externally.

Required

· Must pass CBI/background check

· Must be able to drive with a valid driver’s license/insurance

· The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation.

Work Environment

· The job is typically performed indoors in a traditional office setting. Activities include extended periods of sitting while working at a computer and occasional fast-paced operations and events.

Physical Demands

· Ability to use computers and look at monitors for 8+ hours per day.

· Ability to stoop, kneel, reach, and bend at the waist.

· Ability to sit or stand for up to 10 hours per day.

· Ability to use hands and fingers and have good manual dexterity for the use of common office equipment such as computer terminals and copiers/printers.

· Ability to hear, see and speak within normal ranges is essential for normal conversations, to receive ordinary information and to prepare or inspect documents.

· Ability to communicate orally with volunteers, customers, vendors, management, and other co-workers.

· Ability to communicate professionally via email, phone, text, and social media channels.

· Ability to understand and utilize management reports, memos, and other documents to conduct business. Good reasoning ability is important.

· Exertion of up to 10 lbs. of force occasionally may be required.

EEO Statement

United Way of Pueblo County provides equal opportunities to all applicants for employment without regard to race, color, religion, creed, sex, national origin, ancestry, age, status as an officer or enlisted members of the military forces, veteran status, disability, genetic information, sexual orientation, transgender status, marriage to a co-worker, hairstyle historically associated with race, or any other protected characteristic applicable under federal, state, and local laws.

At-Will Employment

All employment with United Way of Pueblo County is voluntary and is subject to termination by you or United Way of Pueblo County at-will, with or without cause, and with or without notice, at any time. There is no guarantee, in any manner, United Way of Pueblo County will continue your employment for any set period.

Additional Duties

Please note that this job description is not a comprehensive list of activities, duties and responsibilities that are required of this position. Duties, responsibilities, and activities may change at any time with or without notice with direction from United Way of Pueblo County.

Job Type: Full-time

Pay: $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Work Location: In person