Compliance Specialist

POSITION OBJECTIVE: Under the direct supervision of the Compliance Director and Property Manager, the Compliance Specialist is responsible for all aspects of the compliance process. In addition, the Compliance Specialist assists in the overall operation of the property, day to day implementation of policies, procedures and programs that ensure a well-managed and well-maintained building. The Compliance Specialist must also establish and maintain effective working relationships with onsite support services staff and must relate well to people, exercise good judgment and discretion in dealing with residents, visitors, vendors, support services and staff. In the absence of the Property Manager is required to provide leadership in developing a community and in directing the staff. This position may require overtime after hours and on weekends during key times for compliance deadlines.

GENERAL DESCRIPTION-ESSENTIAL FUNCTIONS (KEY JOB RESPONSIBILITIES AND ACTIVITIES)

· Prepare recertification of residents by:

o Interviewing residents,

o Obtaining appropriate documentation and completing certification

· Perform 100% quality control tenant file review;

o Report and oversee quality control deficiencies

o Review and approve tax credit certification files

o Ensuring noted deficiencies are corrected prior to Compliance Director review

· Oversees annual recertification process for tenant protection vouchers with Housing Authorities;

o Assist with interviews of households and document completion for voucher recertifications

o Track voucher recertification packets submitted to Housing Authorities

o If needed, assist with Missing Items Letters issued by Housing Authorities

· Knowledgeable in HUD, Tax Credit, Section 8 vouchers, Bonds and conventional housing;

· Mitigates deficiencies noted on regulatory compliance audits and corporate’s QC file review;

· Assist in preparation of audit responses;

· Support Corporate Compliance with projects and queue management as needed;

· Assists in managing tenant relations:

o Ensure efficient and courteous response to all tenant requests;

o Respond promptly to tenant complaints and incident reports;

o Maintain congenial relationships with all tenants;

o Provide competent conflict resolution; and

o Understand and is sensitive to cultural background, economic status and those with special needs.

· Assist in ensuring consistent application of property rules and regulations, lease, lease addenda, documents and reports all violations.

· Assist in ensuring security of the building:

o Respond promptly to building emergencies and resident crises; and

o Report any unusual or extraordinary circumstances regarding the residents or the property.

· Work collaboratively with service coordinator and participate in resident celebrations and events.

· Attend and participate in professional activities, meetings, organizations, regulatory agency meetings or inspections, as needed.

· Assist in submitting required internal and external reports.

· Assist in resident move-in/move-out procedures and unit inspections as needed.

· Maintain a businesslike and professional appearance.

· Be available by cell phone for emergencies.

· Assist the Property Manager/Compliance Director with special projects and administrative tasks.

· Other duties as assigned.

WORK/EDUCATION EXPERIENCE REQUIREMENTS (REQUIRED EXPERIENCE, EDUCATION AND TRAINING)

· Minimum 5 years related experience in affordable housing and/or training preferably in TCAC, HUD and other affordable housing program

· AA degree in relatable field preferred

· Experience with TCAC, HUD, integration of dual programs and other affordable housing program preferred

· A current certification in COS, CPO, TCS, or NCP is required

· Experience with MOR and Tax Credit audits preferred

SKILL SET (REQUIRED SKILLS AND OTHER FACTORS FOR JOB SUCCESS)

· Ability to multi-task and/or quickly shift competing priorities

· Professional and courteous demeanor exhibiting excellent customer service to resident, vendors and staff

· Familiarity with regulatory reports such as subsidies, compliance issues, and section 8 vouchers

· Ability to work as a team member

· Proficient in computer skills (word, internet, Yardi, Voyager, excel, publisher, PDF, and power point)

· Confidentiality

· Ability to draw conclusion from abstract data

· Ability to work independently, attention to detail, self-directed

· Accuracy and highly developed organizational skills

· Excellent written and oral communication skills

· Strong interpersonal skills

· Must meet physical requirements

PERFORMANCE MEASURES (KEY DELIVERABLES AND EXPECTED RESULTS)

· Meet government inspection and regulatory compliance standards and requirements

· Accurate documentation

· Timely completion of tasks and projects

· Maintain professional boundaries and confidential interactions with facility and corporate staff

· File organization and accuracy of content

Job Type: Full-time

Pay: $25.00 - $27.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Hybrid remote in long Beach, Ca 90802