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Coordinated Entry System Housing Prioritization & Referral Coordinator

Rhode Island Coalition to End Homelessness
2.8 out of 5
Providence, RI 02903
Hybrid work
$50,000 - $55,000 a year - Full-time


Providence, RI 02903

Pulled from the full job description

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Full job description

Position Title: Coordinated Entry System Housing Prioritization & Referral Coordinator

Supervised By: Coordinated Entry System Operations Manager

Supervises: None

Position Type: Fulltime (35 Hours Per Week); Salary; Exempt

Location: Hybrid, regular in office work and in person meetings within RI required; equipment provided

Salary: $50,000 to $55,000 annually or commensurate with experience, plus benefits (health insurance, 401k, life insurance, etc.)

Job Description:

The Coordinated Entry System (CES) Housing Prioritization & Referral Coordinator position is responsible for coordinating and monitoring the Rhode Island Continuum of Care (RICoC) Coordinated Entry Systems’ (CES) housing prioritization, referral, and placement process for individuals and families experiencing homelessness. This work will be supported and informed by our client database, the Homeless Management Information System (HMIS). This position, with oversight from the Statewide Coordinated Entry System Senior Manager, works with the CES and HMIS teams as well as providers of permanent housing throughout the state, members of Case Conference Committees, Housing Navigation personnel, Victim Services Providers, and other community partners to support the implementation of effective housing stabilization interventions and system improvement efforts.

Responsibilities and Accountabilities:

  • Monitor the implementation of Coordinated Entry System protocol relative to permanent housing access, prioritization, referral, placement, and recidivism
  • Develop and regularly update Standard Operating Procedures for the CES Housing Department
  • Maintain the CES Housing Queue, including tracking acuity alignment among Housing Assessment scores and identifying subpopulation and/or project-specific trends for system review
  • Monitor referral decisions, enrollments, move-ins, and exits in HMIS to ensure provider practices are in alignment with the CES Policies & Procedures adopted by the RICoC
  • Promote and support “housing first” and other effective national best practice models of Coordinated Entry for shelter and housing of people experiencing homelessness
  • Engage daily with system stakeholders in response to requests for referrals/transfers, client inquiries, and training/technical assistance needs
  • Problem solve issues that arise between and among service providers; elevate any emergent situations to your supervisor
  • Track bed and unit availability and turnover (through reports in HMIS) to ensure CES participation and referral/enrollment compliance
  • Coordinate with the HMIS team to perform high-level data analysis and reporting on key performance indicators (average time from Referral to Move-in, Exit Destinations, Returns to Homelessness, etc.) with support from the HMIS team
  • Support Case Conference Committee facilitators by managing respective “By Name Lists” and conducting outreach to Primary Workers in anticipation of client-level discussion
  • Supports a person-centered referral process, that honors participant choice in decisions such as location and type of housing, level and type of services, and other project characteristics
  • Coordinate with Housing Navigation personnel to identify clients appropriate for housing search assistance, gathering documentation as needed to support swift entry into housing
  • Collaborate with the Coalition’s DV Bonus Program Coordinator and Statewide Street Outreach Coordinator to mitigate system engagement for victims of violence and high-acuity unsheltered households
  • Participate in organizational committees, system-wide meetings, and community planning discussions, advising and engaging regarding special projects as needed
  • Consistently display sound judgment, good boundaries and promote a healthy, positive working environment
  • Other duties as assigned

Required Qualifications:

  • Passion for ending homelessness and housing first principles
  • Bachelor’s Degree in human services, social work, or related field, or equivalent experience
  • Three or more years’ experience in homeless or social service industry
  • Extraordinary organizational skills, multi-tasking abilities, and attention to detail
  • Strong experience with training, presentations, and/or public speaking
  • Engaging, outgoing facilitator with exceptional communication and interpersonal skills
  • Proficiency in Google Suite (Gmail, Google Drive, Docs, Sheets, etc.) and Microsoft Office Suite (Word, Excel, Power Point, etc.).
  • Must have reliable transportation, a valid driver’s license, and appropriate vehicle insurance.

Preferred Qualifications:

  • Bilingual speaker (Spanish)
  • Master’s Degree in human services, social work, or related field
  • Direct experience working within an HMIS system, preferably Clarity
  • Love of food, sense of humor, and inquisitive nature!

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Weekly day range:

  • Monday to Friday

People with a criminal record are encouraged to apply


  • Bachelor's (Preferred)


  • social services industry: 3 years (Preferred)


  • Spanish (Preferred)

Ability to Commute:

  • Providence, RI 02903 (Required)

Ability to Relocate:

  • Providence, RI 02903: Relocate before starting work (Required)

Work Location: Hybrid remote in Providence, RI 02903