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Credit/Collections Specialist

Case Paper Company
3.5 out of 5
499 E Tioga St, Philadelphia, PA 19134
$50,000 - $52,000 a year - Full-time


499 E Tioga St, Philadelphia, PA 19134

Pulled from the full job description

  • 401(k)
  • 401(k) matching
  • AD&D insurance
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Employee discount

Full job description

Are you passionate about paper and ready to join a family-owned business with an 80-year legacy? Case Paper, a leader in paper and board distribution for the printing and packaging industries, is expanding its team and looking for a Credi & Collection Specialist who can not only handle paper logistics but also has a knack for tolerating tearable puns.

About Us:

Case Paper is not your typical paper company. We're not just "On the Case"; we're "On the Roll" with a commitment to extreme customer satisfaction. Our core values - Flexible, Own It, Reputation Matters, Teamwork, and Humor (or F.O.R.T.H. for Star Wars fans) - guide us in providing extreme customer satisfaction. If you can appreciate a good paper-related joke and have the patience for our pun game, you might be the right fit!

The Role:

As a Credit & Collection Specialist, you'll be at the heart of our Credit team, managing credit assessments, limits, and financial analysis. Your focus will be on evaluating creditworthiness, ensuring adherence to credit policies, and collaborating with various teams for effective customer account management. Your role involves clear communication with customers and timely handling of pending orders in AS400. Your sense of humor remains crucial in navigating the intricacies of credit management.


· Assessing creditworthiness based on a credit investigation and financial analysis of new and existing customers.

· Assigning credit limits for new accounts and continually reviewing limits of existing customer accounts.

· Uphold credit policies, including terms of sale and credit limits.

· Communicating with customers via phone, fax, email, and letters to discuss financials, terms, and/or other issues.

· Work closely with AR Collectors, Sales, and AR Managers to effectively manage customers’ accounts.

· Handling other duties and projects as assigned.

· Ensuring on-time review & release of pending orders in AS400 and alerting sales and customer service of any credit issues.


· Minimum High School diploma, desired associate degree or higher

· 3 years of experience in Business-to-Business collections (preferred)

· Strong skills in verbal and written communication.

· Basic experience with Microsoft Word & Excel

· Must be organized, detail-oriented, able to work closely with others in a fast-paced, friendly environment.

Physical Requirements:

· Ability to sit at a desk for long periods of time.

Additional Details:

· U.S. work eligibility without visa sponsorship required.

· Location: Philadelphia (No relocation benefits offered). But hey, you get to experience the magic of Philadelphia!

What We Offer:

· Competitive salary

· 401(k) and employer matching

· Vacation, personal, and sick leave

· Medical, dental, and vision insurance options

· Optional life, short-term disability, long-term disability, critical illness, and accident insurance.

· Paid Parental Leave

· Employee Assistance Program (EAP)

Join Our Team:

At Case Paper, we value diversity and welcome all qualified applicants. Regardless of your background, you'll have the opportunity to work with fantastic people, contribute to our success, and be part of a team that appreciates both the serious and the seriously funny side of the paper business. Appy now and be part of a team that embraces the magic of paper.

Job Type: Full-time

Pay: $50,000.00 - $52,000.00 per year


  • 401(k)
  • 401(k) matching
  • AD&D insurance
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid sick time
  • Paid time off
  • Parental leave
  • Vision insurance

Weekly day range:

  • Monday to Friday

Work setting:

  • Office

People with a criminal record are encouraged to apply


  • High school or equivalent (Preferred)


  • Business to Business: 3 years (Preferred)

Work Location: In person