Crisis Response Advocate (Full Time)

Cornerstone of Hope, Inc.
435 Berger Rd, Paducah, KY 42003

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Job type

  • Full-time

Shift and schedule

  • Monday to Friday


435 Berger Rd, Paducah, KY 42003

Pulled from the full job description

  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance

Full job description

Cornerstone of Hope, Inc. (COH) provides administrative and staffing services to non-profit organizations in the Western Kentucky Region. As such, COH has 2 Crisis Response Advocate positions available to be assigned to work at Merryman House located in Paducah, KY.


Sat-Tues 3rd Shift

Mon & Wed-Fri 3rd Shift


1. Must be proficient in computer skills (Microsoft, Adobe, Kronos, WS, CMS programs, communication platforms).

2. Must be able to demonstrate strong interpersonal communication skills (listening, understanding, questioning)

3. Must be able to demonstrate critical thinking skills and possess the ability to work in a high stress environment

4. Must be able to lift and move 50+ lbs

5. Must possess strong written and oral communication skills

6. Must demonstrate a willingness to maintain a clean and organized


Must have High School Diploma or equivalent.


1. Experience in a customer care setting is preferred.

2. Knowledge of Dynamics of Domestic Violence and Trauma Informed Care (TIC).

3. Must have valid drivers license and clean driving record.

4. Must be 18 years or older


The Crisis Response Advocate provides direct services to individuals and families within the emergency shelter and through the crisis line. This safety-minded staff member is responsible for the "life-saving" aspect of the agency mission. The CRA will be tasked with providing trauma-informed support for individuals and families affected by domestic violence by providing crisis intervention, support for communal living, and referrals to other departments and agencies. The CRA will embody the organization's mission to Save, Build and Change Lives through our Core Values of Advocacy, Empowerment and Transformation through Compassion, Dignity and Courage.



1. Possess strong verbal and written communication skills;

2. Display high level of professionalism in all interactions within agency and with community partners;

3. Collaborate with other departments to ensure effective communication occurs and staff are well-informed of client needs to ensure meaningful access to all clients (e.g., Limited English Proficiency, federally under-served, etc.);

4. Ensure positive communication and collaborative relationships within agency and with community partners;

5. Follow agency policies and procedures, and Member Service Standards (MSS);

6. Interact with residents with a high degree of courtesy and solution-focused approaches to problems/conflicts;


1. Familiarize clients with agency services and make referrals as needed;

2. Provide support to all teammates as needed to assist department in running smoothly, efficiently, and productively;

3. Maintain shelter inventory and communicate needed or low stock items when appropriate;

4. Possess the confidence and ability to independently make well-informed decisions based on Trauma Informed care;

5. Provide suggestions and feedback for improvements in processes regarding departments as requested;

6. Actively participates in team meetings in a way that fosters excellence in service delivery and team cohesion.


1. Arrive promptly and prepared, ready to engage in job responsibilities and duties;

2. Maintain accurate records including up-to-date client files, case notes, grant data, entry/exit paperwork, and submit reports while adhering to established timelines;

3. Complete all shift duties as assigned in a timely and productive manner. ( including but not limited to; cleaning responsibilities, documentation, essential services, trainings,etc.);

4. Respond to Crisis and LAP calls immediately, accurately and following set scripts and policies;

5. Practice strong time management skills with the ability to prioritize duties/assignments appropriately;

6. Completes shift documentation accurately, timely and in accordance with policies.


1. Familiarize self with referral options and resources, with the ability to provide them to clients as needed;

2. Understand and be able to assist survivors with completion of documents per program requirements;

3. Demonstrate understanding of agency policies and procedures, Hazardous Communication Plan, blood-borne pathogens, and other assigned trainings;

4. Understand Trauma-Informed organizational culture and actively employ those principles;

5. Attend trainings relevant to position to increase knowledge of laws, regulations, and contractual requirements as directed by direct supervisor or the MHDCC Executive Director;

6. Stay abreast of current practices and trends involving domestic violence and its effects by updating the Department Director on service trends, and other information necessary to inform and update current practices and policies;


1. Complete and enter all individually provided client services into the agency’s data system in a timely manner and in accordance with company policy;

2. Accept personal responsibility and be accountable for actions and decisions made;

3. Model personal integrity and behave in an ethical manner;

4. Does not engage in gossip or staff splitting behaviors;

Productivity and Quality of Work

1. Prepare and maintain files, logs, client board, and other agency specific documents;

2. Support clients in following all guidelines and address situations as they arise to ensure safety for all;

3. Provide transportation assistance to residential clients when applicable;

4. Embody integrity, knowledge, timeliness, initiative, and professionalism as set forth by the agency dictated by the life saving aspect of our mission;

5. Attend and participate in all mandatory meetings and trainings as assigned;

6. Provide crisis intervention and continued support for clients in shelter by utilizing knowledge of Trauma Informed Care and assisting with needs as they arise;

7. Able to maintain facility cleanliness and be able to use mops and other heavy cleaning equipment

Job Type: Full-time


  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance


  • High school or equivalent (Preferred)


  • Microsoft Office: 2 years (Preferred)
  • Adobe: 2 years (Preferred)
  • Kronos: 2 years (Preferred)
  • CMS: 2 years (Preferred)
  • Customer Care Setting: 2 years (Preferred)
  • Knowledge of Domestic Violence: 2 years (Preferred)


  • Driver's License (Preferred)

Work Location: In person

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