CSR - Customer Service Representative

Position Summary:

Passages International is a leading provider of environmentally-friendly funeral products, dedicated to helping families honor their loved ones in meaningful and sustainable ways. We are currently seeking a committed and detail-oriented Customer Service Representative to join our team.

Essential Duties and Responsibilities:

* Provide exceptional customer service via phone and email.

* Assist customers with inquiries, product information, and order processing.

* Maintain a deep understanding of our products and services to effectively assist customers.

* Identify areas of opportunities with current customers to upsell and suggest sell. Develop relationships and manage/oversee customer accounts.

* Process payments and ensure customer accounts are current and collecting on past due accounts

* Note/Research/Resolve customer issues in a timely manner. Formulate resolution and response to customer issues. Create a record and categorize any incident/damage/defect/mistake/error brought to attention. Understand customer needs and requirements.

* Communicate and coordinate with internal departments.

* Various projects delegated by other departments.

Job Qualifications:

Education:

· HS Diploma or equivalent, associated degree or higher preferred.

Required Skills/Abilities:

• Experience with Microsoft Office, Google Drive, domestic and international shipping, and general office work.
• Experience with ERP and CRM systems. (preferred)
• Attention to detail is paramount; accuracy in order processing and communication is essential.
• Excellent communication skills, both written and verbal, with a professional demeanor.
• Good organizational, time management and multitasking abilities.
• Must be flexible, self-directed and have the ability to handle changing priorities and manage time efficiently.
• Ability to work independently as well collaboratively within a team environment and strive for excellence in all aspects of work.

Specialized Knowledge, Licenses, etc.:

• MS Office (Word, Excel, Google Drive, PowerPoint, Outlook)
• Knowledge of business-to-business sales and general business best practices.
• 1+ year of Customer Service Experience.
• Netsuite Oracle ERP (Preferred)

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Company:

Passages International, Inc. was founded in 1999, when the demand for greener funerals was at its earliest stage. With green funerals now mainstream, Passages is dedicated to providing sustainable choices that allow families to have a unique, meaningful and healing funeral experience. We are a family owned and operated business, and our environmentally-friendly products are designed to let families and funeral homes create a funeral that truly honors a loved one, meets their values, and celebrates their life.

With Passages products, families can curate a funeral that truly reflects the values of their loved one.

Our goal is to provide innovative, compassionate, and meaningful offerings to enrich and personalize the memorialization of a loved one while always keeping an eye on environmental impacts and allowing families to give back to the planet that took care of them in life.

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Benefits:

• 401(k)
• Flexible schedule
• Health insurance
• Paid time off

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift
• No nights

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person
• Office

Experience:

• Customer service: 1 year (Required)

Work Location: In person