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Customer Care Specialist

TitanTV, Inc.
300 Collins Rd NE # B, Cedar Rapids, IA 52402
Hybrid work
$30,000 - $35,000 a year - Full-time

Location

300 Collins Rd NE # B, Cedar Rapids, IA 52402

Benefits
Pulled from the full job description

  • 401(k)
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Full job description

Company Description

TitanTV, Inc. is a leading online software and information provider to the broadcast industry that empowers broadcasters to maintain their stations' schedules efficiently and economically. With over 25+ years of experience, TitanTV provides accurate and real-time tools and data for signal coverage, reception, programming, and waiver compliance.

Role Description

This is a full-time hybrid role for a Customer Care Specialist located in Cedar Rapids, IA, with flexibility for some remote work. The Customer Care Specialist will be responsible for ensuring customer satisfaction, providing excellent customer support, analyzing customer needs, communicating effectively, and delivering exceptional customer service. The Customer Care Specialist will also work collaboratively with other departments to provide customers with the best possible experience.

Qualifications

  • Customer satisfaction, customer support, and customer service skills
  • Strong analytical skills to identify and understand customer needs
  • Excellent communication skills, both verbal and written
  • Ability to work independently and as part of a team
  • Experience in a customer-facing role preferred

Relevant skills and qualifications that would be beneficial include familiarity with broadcast industry, and experience with customer service software.

Industry

  • Broadcast Media

Employment Type

  • Full-time

Job Type: Full-time

Pay: $30,000.00 - $35,000.00 per year

Benefits:

  • 401(k)
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Experience level:

  • 1 year

Shift:

  • 8 hour shift
  • Day shift

Weekly day range:

  • Monday to Friday

Work setting:

  • Hybrid work
  • Office

Ability to Commute:

  • Cedar Rapids, IA (Required)

Work Location: Hybrid remote in Cedar Rapids, IA