Retail Sales Manager

Exciting career opportunities available for motivated sales manager with retail experience! We are a brand-new LUXURY Bridal store located in the Detroit, metro! We offer a positive, energetic, fun atmosphere for staff and guests. We are looking for an individual who enjoy building relationships, celebrating with everyone around them, and taking on new challenges and opportunities. Each day we offer new experiences and the opportunity to share special moments with brides and their loved ones. We invite you to join our team and celebrate with us!

Our guests are the reason we do what we do. Our team is passionate about creating beautiful moments with friends and family that will stay with them for a lifetime.

We believe in special. We believe in dreams, in love, and in being true to yourself. We believe that the best thing a bride will wear on her wedding day is her smile and the second best is her wedding dress. We believe in lasting memories and helping her find “The One.”

We are seeking the most amazing, ambitious, and kind team member to join our leadership team. Our #TrueCrew brings their passion for fashion, the community, and our brides to the shop every single day.

We are looking for full-time sales manager who must be available to work Saturdays and Sundays on a regular basis with open availability.

Ideal candidates will possess exceptional customer-focused sales skills and a passion for working with customers to ensure their perfect bridal experience. We are looking for candidates with a track record of building and retaining high performing team members, creating a consistent environment of 5-star customer service, and exceeding sales goals by setting expectations. A successful manager must be a dynamic, attentive, and inspiring leader who has mastered relationship-building with team members and customers alike, acting as a mentor, leader, and coach.

What we hope you bring to the table:

· Consistently achieve and maintain sales goals set forth by company.

· Maximize sales and customer service through constant floor management and coaching to develop selling skills and recognize great performance.

· Communicate daily sales goals to all associates and driving action through daily chats with all associates.

· Monitor individual associate performance and developing goals for improvement through coaching and feedback.

· Lead and inspire stylists to exceed a sales productivity per hour, bridal conversion and add-ons goals.

· Coach the team to complete the sale on the first visit, capture future appointments, and capture all bridal live pics and discounts codes.

· The physical ability to move throughout the store, lift and move up to 20 lbs, kneel and stand.

· Ability to lead in-store events, bridal fairs, and promotions.

· High school diploma. Higher education a plus.

Position Hours and Required Availability

• Weekend availability required
• Saturday 8:30 AM - 5:30 PM
• Sunday 10:30 AM – 4:30 PM
• Monday, Wednesday-Friday 10:30 AM – 7:30 PM

Job Type: Full-time

Shift:

• Day shift

Application Question(s):

• Which of these is most central to the sales process?

A. Lead qualification
B. Product design
C. Market research
D. Manufacturing efficiency
E. Inventory management

• A prospective client tells you she has used your main competitor for 10 years and likes their product.

What would you do?
A. Ask what she would change about your competitor’s product
B. Acknowledge the long-standing relationship, but tell her you should be her supplier
C. Tell her about your product and leave a sample
D. Highlight your competitor’s drawbacks and how your product is superior
E. Thank her for her time and ask for referrals you can pursue

• You want to increase repeat visits to your retail store. The store already has steady foot traffic.

What would you do?
A. Start a loyalty program to reward customers based on how often they come in and how much they spend
B. Spend more on advertising to build brand awareness and attract new customers
C. Cut prices to increase foot traffic and sales
D. Gather customer feedback via online surveys and in-store feedback kiosks to improve customer satisfaction
E. Nothing; steady foot traffic suggests your current retention strategies are working

Experience:

• Customer service: 3 years (Required)

Ability to Commute:

• Novi, MI 48375 (Required)

Work Location: In person