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Customer Experience Specialist & Technical Support Associate

UpnetWI
2354 County Rd N, Stoughton, WI 53589
$16 - $22 an hour - Full-time

Location

2354 County Rd N, Stoughton, WI 53589

Benefits
Pulled from the full job description

  • Opportunities for advancement
  • Work from home

Full job description

Join the Revolution in Rural Internet Access!

Are you ready to make a real difference in people's lives while advancing your career? UpNetWI, the leading local internet service provider, is on the lookout for a dynamic Customer Service Representative to join our growing team. If you thrive on delivering exceptional service and want to be part of a company that's changing the game in rural internet connectivity, then we want to hear from you!

As a Customer Service Representative at UpNetWI, you'll be at the forefront of our mission to provide top-notch customer satisfaction. Your responsibilities will include engaging with customers via phone, email, social media, and text, managing service requests and inquiries, and providing basic technical support. With your proactive mindset and multitasking abilities, you'll ensure that every customer interaction leaves a lasting positive impression.

Here's a sneak peek into a day in the life of our Customer Service Representatives:

  • Engaging with customers across various channels to address their needs
  • Managing new customer requests and assisting with billing, service, and general inquiries
  • Offering technical support and troubleshooting assistance with a focus on customer satisfaction
  • Coordinating installations and repair appointments with technicians
  • Making recommendations on service packages tailored to each customer's unique requirements

What We're Looking For:

✅ High School Diploma; Associate's Degree or higher preferred
✅ 1-3 years of customer service experience
✅ Exceptional communication and problem-solving skills
✅ Strong work ethic and ability to thrive in a fast-paced environment
✅ Professional and friendly attitude with a knack for building rapport with customers
✅ Proficiency in Microsoft Office Suite and comfortable working on computers
✅ Availability to work Monday – Friday, 8 AM – 5 PM

What We Offer:

At UpNetWI, we're not just a company; we're a family dedicated to transforming rural internet access. We value our employees and invest in their growth and well-being. Here's what you can expect when you join our team:

  • Competitive compensation based on experience
  • Bonuses tied to sales targets and achievements
  • "Soft perks" including breakfast/lunches for special occasions and yearly celebrations
  • Opportunities for training, career advancement, and attending conferences
  • Ability to work from home on bad weather days

Join us in shaping the future of rural internet access and become part of a company that truly cares about its employees and customers alike.

Apply now to embark on an exciting journey with UpNetWI!

[Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities]

[Location: Stoughton, WI | Schedule: Monday to Friday, 8-6 PM | Job Type: Full-time]

Job Type: Full-time

Pay: $16.00 - $22.00 per hour

Expected hours: 40 per week

Compensation package:

  • Bonus opportunities
  • Hourly pay

Experience level:

  • 1 year

Schedule:

  • 8 hour shift
  • Monday to Friday

Work Location: In person