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Customer Service Event Specialist

Ryzer
3108 104th St, Des Moines, IA 50322
$17.25 - $17.50 an hour - Full-time

Location

3108 104th St, Des Moines, IA 50322

Benefits
Pulled from the full job description

  • Dental insurance
  • Disability insurance
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Paid holidays
  • Paid time off

Full job description

Are you looking for a job with advancement potential? Due to our growth in our business, we are adding a Customer Service Event Specialist position to the Events team in our organization! Join our strong team and share our energy and drive to continue to be a leader in sports technology!

The Customer Service Event Specialist works in collaboration with Account Executives and Account Specialists to assist coaches and event directors to market and manage their events. This position will populate new and existing websites through a Content Management System (CMS), setting up events for online enrollment, and general customer support that meets the defined standards of the company. Handles customer service line requests. Supports other departments, as needed.

Wage: $17.00-$17.25/hr + 1% commission

Hours: Full-Time, 40 hours per week

Essential Duties & Responsibilities:

  • Maintains existing customer websites, including but not limited to making general content updates, as needed. Inputs event data accurately for online registration.
  • Populates new customer websites with text and images using CMS, or appropriate system. Works in a team environment to ensure quality and timely deliverables.
  • Handles the Customer Service line. Answers calls, returns voicemail messages, and reviews emails to resolve concerns and problems. Follows-up, as needed.
  • Performs other job-related duties and special projects as required, including but not limited to backing up other team members. Supports other departments, as needed.

Education/Experience:

  • High school diploma or equivalent.
  • Minimum of 1 year of experience or educational background in customer service, marketing, communications, art, technology, or related disciplines, required.
  • Must have knowledge in popular internet technologies including general web publishing.

Knowledge, Skills and Abilities:

  • Must demonstrate good interpersonal and problem-solving skills with the ability to prioritize responsibilities and adapt to changes in daily tasks, when necessary.
  • Customer Service skills required.
  • Critical thinking and problem-solving skills required.
  • Attention to detail required.
  • Time management and teamwork skills required.
  • Must work under pressure independently, exercise good judgment, and maintain confidentiality.

Benefits:

  • Competitive salary based upon experience + 1% commission
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Company sponsored retirement plan
  • Voluntary Insurance – Short Term Disability, Life, Accident, Hospital & Cancer
  • Flexible Spending Account (FSA)
  • Paid Time Off (PTO)
  • Disability Bank
  • Nine Paid Holidays
  • Flexible Hours, Monday - Friday
  • No travel required.

Ryzer is an Iowa based technology company that specializes in Internet-related services which include online marketing, registration, and management for instructional and recruiting events. Ryzer helps athletes and coaches gain a competitive edge in promoting their events. Our products are used by more than 2 million athletes and 10,000 coaches across the country – including the most prominent NCAA and professional teams across all sports.

Ryzer Home Office: 3108 104th Street, Urbandale, IA 50322

Website: www.ryzer.com

Job Type: Full-time

Pay: $17.25 - $17.50 per hour

Benefits:

  • Dental insurance
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Paid time off
  • Retirement plan
  • Vision insurance

Compensation Package:

  • Commission pay

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Education:

  • High school or equivalent (Required)

Experience:

  • computer: 1 year (Required)
  • working with popular internet technology: 1 year (Required)
  • customer service: 1 year (Required)

Ability to Relocate:

  • Des Moines, IA 50322: Relocate before starting work (Required)

Work Location: In person