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Customer Service/ Inside Sales Coordinator

67 reviews
2221 Niagara Falls Boulevard, Niagara Falls, NY 14304
From $41,000 a year - Full-time


2221 Niagara Falls Boulevard, Niagara Falls, NY 14304

Pulled from the full job description

  • 401(k)
  • 401(k) matching
  • AD&D insurance
  • Dental insurance
  • Disability insurance
  • Flexible schedule
  • Health insurance

Full job description

According to the results of our 2022 internal satisfaction survey, 96% of our coworkers consider DELFINGEN to be a great place to work. Delfingen is a global leader in protection and routing solutions for electric and fluid on-board networks. You will have the opportunity to grow within our innovative and dynamic international Group, that has based its success on the strength of human values. We are working together every day, motivated by common values: responsibility, entrepreneurship, solidarity and harmony which allow us to contribute to the growth of DELFINGEN.

The Customer Service Coordinator role is responsible for supporting the day-to-day activities of the organization, alongside the outside sales team, in order to support current business, and achieve overall customer satisfaction. These support activities may include, but are not limited to, internal and external customer interaction, creation of quotes and quote letters, presentations, processing customer purchase orders, dealing with plant, supplier, and logistic matters, as well as maintaining the integrity of documents and data files.

Additional Benefits Offered:

  • Short-term Disability (STD) at no cost
  • Long-term Disability (LTD) at no cost
  • Paid time off [No waiting period]
  • $50,000 Life insurance
  • Accidental Death and Dismemberment (AD&D)


  • Process customer requests
  • Work closely with and support Business Development Managers
  • Process New Part Entries and Prepare sample requests
  • Direct interaction with both internal and external customers on a daily basis
  • Develop good working relationships and understand business/duties
  • Review customer blanket purchase orders and Lead or support creating quotes


  • Previous experience in a similar role (sales, purchasing, manufacturing, logistics)
  • Strong computer skills, (Proficient with Google Suite preferred)
  • Attention to detail while being able to perform duties in a dynamic environment.
  • Data and document integrity management
  • Self-motivated / independent thinker, able to work with minimal supervision, error free.

Job Type: Full-time

Pay: From $41,000.00 per year


  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Experience level:

  • 1 year


  • 8 hour shift
  • Day shift

Supplemental pay types:

  • Performance bonus

Weekly day range:

  • Monday to Friday

Work setting:

  • In-person

Ability to commute/relocate:

  • Niagara Falls, NY 14304: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • What are your salary expectations?


  • Customer service: 1 year (Preferred)
  • Inside sales: 1 year (Preferred)
  • Manufacturing: 1 year (Preferred)

Work Location: In person