Under the direction of the Shared Services Senior Manager, the Customer Service Manager is responsible for maintaining customer satisfaction by providing problem-solving resources and managing staff.

Responsibilities:

• Accomplishes customer service human resource objectives by selecting, training, coaching, counseling, and disciplining employees.
• Responsible for communicating job expectations to direct reports.
• Plan, monitor, appraise, and review staff contributions.
• Defines and achieves customer service objectives by providing recommendations on strategic plans and reviews; prepares and completes action plans for performance.
• Implements productivity, quality, and customer-service standards, benchmarks best practices
• Resolves problems by identifying customer service trends, determining system improvements, and implementing necessary changes.
• Improves customer service quality by studying, evaluating, and re-designing processes as needed.
• Maximizes customer service performance by providing various resources and technical advice.
• Ensures the progress of yearly department goals.
• Participate in company-wide initiatives with Management team
• Manage monthly/yearly salary budget.

Requirements:

• Bachelor’s degree and 5+ years preferred experience within a fast-paced environment.
• Excellent organizational and time management skills.
• Creative thinking and problem-solving skills.
• Ability to multi-task and manage numerous projects at once.
• Strong written and oral communication skills.
• Ability to function effectively in a team environment.
• Attention to detail is a must.
• Strong computer skills required (Microsoft Outlook, Word, Excel).

EOE

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Education:

• Bachelor's (Required)

Experience:

• Customer service: 5 years (Required)
• Office management: 5 years (Required)

Ability to Commute:

• Jacksonville, FL 32223 (Required)

Work Location: In person