Customer Service Manager

Overview:
Seekins Precision, Inc. is a premier Modern Sporting Rifle (MSR) component manufacturer located in Lewiston ID. We are seeking a highly motivated and experienced Customer Service Manager to join our team. As a Customer Service Manager, you will be responsible for overseeing and improving the customer service experience, managing a team of customer service representatives, and ensuring customer satisfaction. Strong leadership qualities are a must to assist in resolving all types of customer inquiries and working internally with members of the team. The manager position will need to know how to supervise and guide other customer service representative by teaching product knowledge, offering feedback, and establishing measurable customer satisfaction goals. This is a full-time position with competitive pay and benefits.

Responsibilities:
- Manage a team of customer service representatives, providing guidance and support
- Develop and implement strategies to improve customer service experience
- Handle escalated customer inquiries and complaints, ensuring timely resolution
- Monitor customer interactions to ensure quality service is being provided
- Collaborate with other departments to resolve customer issues and improve processes
- Train new employees on customer service policies and procedures
- Conduct performance evaluations and provide feedback to team members
- Audit customer service procedures and trends to determine system improvements
- Enforce company policies and procedures

Qualifications:
- High school diploma or GED
- Five years of previous experience in a management role
- Strong leadership skills with the ability to motivate and inspire a team
- Excellent communication and interpersonal skills
- Proven ability to handle difficult customer situations with professionalism
- Strong problem-solving skills with the ability to think creatively
- High level of customer service experience, such as answering technical questions via phone, email, or in-person

Preferred:
- Manufacturing knowledge
- Gun knowledge

We offer competitive pay, comprehensive benefits package, including full medical, dental, and life insurance benefits for the employee paid by the company and voluntary coverage options such vision, disability, and additional life insurance. We also offer a retirement plan (ESOP - employee stocker ownership plan), paid time off, paid holidays, and employee discounts.

Seekins Precision is a drug free work environment and an equal opportunity employer. You must be able to pass a background check and a drug screen. If you know you can pass both, please submit a resume and tell us why you want to work at Seekins!

Job Type: Full-time

Pay: From $70,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience level:

• 5 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Application Question(s):

• Can you legally own a firearm and pass a background check and drug screen?
• Who referred you to this position or do you know someone that works at Seekins Precision? If so, please list the name of the person.
• Please tell us why you want to work at Seekins Precision.

Ability to Relocate:

• Lewiston, ID 83501: Relocate before starting work (Required)

Work Location: In person