Customer Service Representative

You Are a Hard Person to Find!

Position Open: Customer Service Representative. Hours of work: Monday-Friday, 8am-5pm. Location: Portland, OR

What You’ll Do:

• Build and maintain strong customer relationships for Industrial Source and National Extinguisher Service, serving as a primary contact for customers while coordinating with field technicians and Account Managers.
• As a trusted point of contact, provide proactive support and solutions, ensuring smooth sales and service experiences.
• Communicate professionally via phone, email, and text to schedule, remind, and follow up on service appointments for 14 field technicians across 8 Oregon locations.
• Manage customer interactions across multiple software programs, maintaining accurate records and billing.
• Troubleshoot and resolve customer issues in a fast-paced, team-oriented environment, maintaining grace and integrity.
• Efficiently schedule, adjust, and resolve service appointment conflicts while accommodating customer needs.
• Maintain a database of potential customers for ongoing sales and customer service follow-up.
• Conduct outreach calls to promote and sell additional services, including training and technical walk-throughs.
• Stay knowledgeable about technician specialties, certifications, and schedules for effective coordination.
• Assist Account Managers in accurately onboarding new customers.

Who You Are:

• Enthusiastic, customer-focused team player
• Comfortable in a fast-paced, deadline-sensitive environment while exercising independent decision-making
• Process improver who strives to deliver personalized service based on individual customer needs
• Tech-savvy and quick to learn new systems – experience working with multiple software programs at once is a plus.
• Capable navigator of multiple software programs while assisting customers on the phone feels natural to you, and you take pride in delivering exceptional service without feeling overwhelmed
• You have laser-sharp focus, comfortable handling detailed information across multiple screens without feeling pressured
• You can seamlessly juggle multiple tasks—speaking with customers, reviewing data, and updating records—all without missing a beat
• Dependable: the ability to arrive at work on time, each day, happy, and ready to contribute to our success…our customers will need this from you.
• Embrace differing perspectives to make better decisions
• Highly curious—strong motivation to dig deep with customers, asking questions to learn what our customers truly want
• Eager to learn, improving skills every day (whether in the office or on your own time), and is ready to do the best work of your career
• Energized by the challenge to make a difference!

Why Us?

Serving the Pacific Northwest since 1945, we are a 3rd generation family-owned, dynamic company and a recognized leader in the markets we serve: Industrial Source – welding & industrial supplies, LPM Systems – labeling and packaging solutions, National Extinguisher Service – fire protection equipment & services, National Fire Fighter Corp. – wildland firefighting gear & equipment, ADCOA- medical, industrial & specialty gas supplier, medical gas & waste gas system installation and service. We take great pride in hiring the best people and focusing on our customers. We help people succeed by rolling up our sleeves and delivering the best service and expertise we can, and by being the trusted partner our customers and employees can count on. We’re also consistently rated as a great place to work. People here love what they do.

What it’s Like to Work @ Our Company

We are a team that cares, we’re trustworthy, interesting, high-performing, and fun. Our company fully participates in employee development, and we give as much control to employees over what you do when and where. We’re committed and eager learners, and we put others first. We believe by helping people succeed, we fuel prosperity for customers, families, and communities. Our workplace and benefits are designed to support a sustainable, healthy relationship with your work.

Our Core Values speak to how we live:

Integrity | Family | Fun | Sustainability | Independence | Community

We are focused on providing a work environment conducive to the safety, health, and well-being of our people. We have great benefits, a fun environment, and above-market pay. If you’re looking for a career instead of a job, please email us your resume. AND we’d also like you to share with us a few sentences about why you’re interested in the job and how your skills could benefit our company while fulfilling your career goals. Take time to research our websites and social media and tell us what speaks to you. **You can share these few sentences within the body of your resume, via message on Indeed, or attach a separate document with your resume.

Job Type: Full-time

Pay: $22.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Work Location: In person