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Customer Service Representative/Office Administrator

Sun City Garage Doors
3.8 out of 5
8365 Eastgate Rd, Henderson, NV 89015
$18 - $20 an hour - Full-time

Location

8365 Eastgate Rd, Henderson, NV 89015

Benefits
Pulled from the full job description

  • Health insurance
  • On-the-job training
  • Opportunities for advancement
  • Paid time off
  • Paid training
  • Professional development assistance
  • Referral program

Full job description

Are you passionate about providing exceptional customer experiences? Do you thrive in a dynamic and supportive work environment? Sun City Garage Doors is seeking motivated and enthusiastic individuals to join our team as a Customer Service Representative/Office Specialist.

As a prominent player in the garage door industry, we take pride in our commitment to quality service and customer satisfaction. We have been in business for 18 years and are well established. Our company owns and operates several residential garage door service companies located in Nevada, Arizona, California, Colorado, Washington, Texas, Oklahoma, Minnesota, Missouri, Tennessee, Illinois and Florida. We also have a plumbing business in Nevada.

We are looking for career-minded people. At Sun City Garage Doors, we believe in fostering professional growth and providing abundant opportunities for our team members. This position offers vast potential for advancement, and your role extends beyond the outlined responsibilities. As you gain expertise and proficiency in various aspects of our operations, you will be eligible for salary increases and recognition.

Join our team, and together, let's embark on a journey of growth and success!

Position: Customer Service Representative/Office Administrator

Location: Henderson, NV 89015

Pay: Starting at $18/hour

Roles and Responsibilities

  • Managing large amounts of incoming and outgoing calls.
  • Scheduling and booking appointments in a timely manner, accordingly to urgency and restrictions. This includes rescheduling appointments if needed.
  • Prioritizing an easy and successful route for our garage door technicians by gathering all information when booking calls.
  • Responding to customer inquiries, questions, and requests via phone, email, or marketing sites, such as Yelp, Wix, Thumbtack and Podium.
  • Providing accurate and timely information about products, services, policies, or procedures.
  • Addressing and resolving customer complaints, concerns, or issues.
  • Taking payments and guiding customers through financing options.

Qualifications:

  • Need to be flexible with schedule
  • Previous experience in customer service.
  • Ability to handle a high volume of calls.
  • Excellent communication skills, both verbal and written, with a friendly and professional demeanor.
  • Strong organizational abilities and attention to detail, ensuring accuracy in scheduling appointments and data entry.
  • Fast typing skills, proficient computer skills, and familiarity with standard office software.
  • Ability to multitask and prioritize responsibilities in a fast-paced environment.
  • A positive attitude and willingness to learn and adapt.
  • Self-starter, team player, and problem solver with a positive and energetic attitude.
  • Quickbooks experience is a plus.

Benefits:

  • Health insurance coverage available after 90 days of employment.
  • $500.00 signing bonus upon successful completion of the probationary period (90 days)
  • Opportunities to participate in work-related events and team-building activities.
  • Access to employee support programs designed to foster personal and professional growth.
  • On-the-job training to help you excel in your role and advance your career.
  • Ergonomic workplace designed to support your health and productivity.

Join our team at Sun City Garage Doors and become part of a collaborative and customer-focused company dedicated to delivering excellence. If you're ready to embark on an exciting journey with us, please submit your application along with your resume. We look forward to reviewing your qualifications and getting to know you better.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

  • Health insurance
  • On-the-job training
  • Paid time off
  • Professional development assistance
  • Referral program

Experience level:

  • 2 years

Shift:

  • Day shift
  • Evening shift
  • Morning shift

Work setting:

  • In-person

Ability to commute/relocate:

  • Henderson, NV 89015: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Do you have any schedule restrictions?
  • How soon can you start?

Experience:

  • Customer service: 1 year (Preferred)
  • Call Center: 1 year (Preferred)
  • Administrative: 1 year (Preferred)
  • Typing: 1 year (Preferred)

Work Location: In person